What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Security Protects
- Helps Innovate
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Voice Recognition
Continuous UCC
Presence IM
Mobility
CRM CSM Integration
Centralized Management Portal
AI-Powered Meeting Assistance
Third-Party Integration
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Tonia B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Effective tool for a productive global workforce
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
End-to-end encryption of your data—including video, audio, and chat—while it is in transit between my computer and Zoom’s servers
What is your favorite aspect of this product?
Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking
What do you dislike most about this product?
Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern
What recommendations would you give to someone considering this product?
Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Emily M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Innovative, video-first cloud phone system
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone has a one-click option to elevate calls to meetings and built-in recording features, and it allows me to choose which name or number gets displayed for the receiver of my call using the Caller ID function
What is your favorite aspect of this product?
I use the call delegation via a shared line apperance functionality to assign auto attendants to handle calls on my behalf
What do you dislike most about this product?
Switching between two separate, simultaneous Zoom Phone calls or meetings can cause the call to disconnect if the internet connection is not strong
What recommendations would you give to someone considering this product?
Take advantage of the Zoom Phone's great portfolio of features and move Voice to the cloud in the most cost-effective and efficient way possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
alex j.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great tool for communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is one of the top unified communication tool in the market due to its stability & reliability.
What is your favorite aspect of this product?
My favorite aspect about Zoom Phone is that it is very easy to use at a low price.
What do you dislike most about this product?
The quality we get from Zoom phone is more than enough to not have anything to dislike about it.
What recommendations would you give to someone considering this product?
I recommend using Zoom as a unified communication tool due to its stability and reliability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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