Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Kathryn T.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom Phone-Top cloud Meeting Software

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This is the popular meeting platform that, has perfectly accomplished its years of success through the multiple featured services. So, this software enables high-quality video conferencing with features like chatting within the meeting, screen sharing, and more.

What is your favorite aspect of this product?

Zoom Phone is one of the best public switch network software that enables inbound and outbound calling with the help of a public switched telephone network. It is the best platform to conduct business and educational meetings. Even in the free version, the call quality of this app is excellent without any buffering.

What do you dislike most about this product?

Zoom Phone sometimes lags on the system and it consumes huge battery power. So, it is not portable and your connection can disrupt the locomotion. Additionally, at times, the features are hard to understand for most of the users.

What recommendations would you give to someone considering this product?

No doubt! Zoom phone is offering cost-effective solutions and connecting multiple organizations at one platform. This is proved to be the perfect learning platform that enables data sharing, video meetings, professional conferences, and whatnot. Thus, it is suggested to use this free version and enjoy the unlimited perks.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Akina E.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Leading Video Conferencing Tool

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

This platform ensures clear audio calls due to this many users nowadays use Zoom Phone. The quality of video conferencing is better than other platforms. The call recording feature provides ease to the users. The invitation feature and the easy switching between audio and video calls is very simple and it attracts the users.

What is your favorite aspect of this product?

It is a user-friendly application. The interface is simple and easy to learn and understand. The connectivity is excellent and it is quiet helpful for the users. People on different jobs use this application for different purposes. People rely on it for their works and meetings as well.

What do you dislike most about this product?

This platform does not offer a free trial as it does not encourage the user to become familiar with the application. The multitasking could be difficult at zoom phone. It gets stuck at times while doing more than one tasks.

What recommendations would you give to someone considering this product?

This platform allows users to share screen to anyone of MS word, Excel and PowerPoint when needed. This is a great feature because during the phone call or video call other platforms do not allow this feature.

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Altruistic
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Zoom phone, Cloud based Calling Solution

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Over Delivered
  • Helps Innovate
  • Continually Improving Product

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