What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Sandip S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
it uses a lot of computer resources.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
when i am in a zoom meeting, my computer's fan starts running like crazy. it seems to use a lot of cpu and memory, especially if there are many people on video.
What is your favorite aspect of this product?
i like the quality of the video, and i understand that this requires a lot of processing power. the app is very stable and rarely crashes, which is good.
What do you dislike most about this product?
it can make my computer very slow and it drains my laptop battery very fast.
What recommendations would you give to someone considering this product?
try to close other applications on your computer when you are in a long zoom call.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Prince G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
the polling feature is good for engagement.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
during a meeting, i can launch a poll to ask a question to the audience. this is a great way to keep people engaged, especially in a large meeting or a webinar.
What is your favorite aspect of this product?
i love that i can see the results of the poll in real-time. i can also share the results with the audience. it is a great way to get quick feedback or to check for understanding.
What do you dislike most about this product?
you have to set up the poll questions before the meeting starts. you can't create them on the fly.
What recommendations would you give to someone considering this product?
use polls to make your presentations more interactive and less of a one-way lecture.
Pros
- Reliable
- Client Friendly Policies
- Acts with Integrity
- Enables Productivity
Please tell us why you think this review should be flagged.
Virat C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
The security has improved a lot.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
A few years ago, zoom had a lot of security problems. but they have worked very hard to fix them. now, it has features like waiting rooms and encryption. it is much more secure than it was before.
What is your favorite aspect of this product?
I love the waiting room feature. it gives me control over who can join my meeting. i can see who is waiting and decide to let them in. it prevents random people from "zoombombing" my meetings.
What do you dislike most about this product?
It is still a bit confusing to find all the security settings.
What recommendations would you give to someone considering this product?
Make sure you use the waiting room and a passcode for all your important meetings.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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