ZoomInfo

Chorus

Composite Score

7.9 /10

CX Score

8.2 /10

45 Reviews Write a Review

Claim Software

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Conflict Resolution

2023

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 77

Video Practice

Application Integration

Gamification

Dashboards, Analytics and Reporting

Coaching Records

Custom Scorecard Templates

Coaching Notes

LMS Integration

AI Simulation Training

AI Feedback

Collaboration

Vendor Capability Ratings

Average 78

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.3

View Chorus in this category (opens in a new tab)

Chorus Reviews

Shaun H.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

An amazing coaching tool!

Likeliness to Recommend

9 /10

What differentiates Chorus from other similar products?

The integration with Zoominfo is key. You can remain under the Zoominfo ecosystem, manage one contract, manage one client services team, etc. The integration with Salesforce is great, and their developments with AI are improving.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to admin, and how easy it is to navigate as an end user. The tool takes 0 FTEs to support from an administration perspective after you set it up. And our support team rarely needs to help end users with questions around how to use the platform. Its very intuitive to use.

What do you dislike most about this product?

Sometimes Chorus won't join the Zoom meeting if certain criteria isn't met. For example if the invite changes last minute, Chorus won't sync fast enough to then plan to join the rescheduled meeting. This can be frustrating as the only solution is to manually force Chorus to join the Zoom (which people rarely remember to do).

What recommendations would you give to someone considering this product?

Try before you buy! Reach out to them for a demo, they'll gladly accommodate. Make sure it meets your needs.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Maggie O.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Helpful Tool for AE's

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Adeetya U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Reliable-User Friendly-Next thing in the market

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Adaptable-Reliable-AI

What is your favorite aspect of this product?

The product simply integrates with different internal products

What do you dislike most about this product?

Sometimes it lags

What recommendations would you give to someone considering this product?

Regular updates required

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus Reviews

Shaun H.

An amazing coaching tool!

Likeliness to Recommend

Pros

Maggie O.

Helpful Tool for AE's

Likeliness to Recommend

Pros

Adeetya U.

Reliable-User Friendly-Next thing in the market

Likeliness to Recommend

Pros

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Feature Ratings

Video Practice

Application Integration

Gamification

Dashboards, Analytics and Reporting

Coaching Records

Custom Scorecard Templates

Coaching Notes

LMS Integration

AI Simulation Training

AI Feedback

Collaboration

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training