Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

116 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

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Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Bhanu p.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Optimize Sales Dynamics - Salesforce Sales Cloud

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise stands out with its comprehensive suite of features, seamless scalability, and deep integration capabilities. The robust customization options, workflow automation, and extensive ecosystem on the Salesforce AppExchange contribute to its distinction in the CRM landscape, offering businesses a powerful and tailored solution for sales management.

What do you dislike most about this product?

The cost associated with the product might be a concern for smaller organizations with limited budgets.

What recommendations would you give to someone considering this product?

Explore the customization options offered by Sales Cloud to guarantee it can adapt to your specific requirements. Check the integration capabilities to ensure a seamless fit with your existing tools and systems.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Manoj K.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Unlocking Sales Success Salesforce Sales Cloud

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise distinguishes itself through its robust features like lead and opportunity management, workflow automation, and advanced analytics. Its scalability, customization options, and seamless integration with other Salesforce products set it apart in the CRM market. Additionally, the Salesforce AppExchange offers a vast array of third-party apps for extended functionality, enhancing its overall versatility.

What is your favorite aspect of this product?

I appreciate Salesforce Sales Cloud Enterprise for its intuitive interface, powerful customization capabilities, and the extensive ecosystem of apps on the Salesforce AppExchange, contributing to a comprehensive and tailored CRM solution.

What do you dislike most about this product?

Salesforce Sales Cloud Enterprise relatively complex, especially for smaller businesses with simpler needs.

What recommendations would you give to someone considering this product?

Before choosing Salesforce Sales Cloud Enterprise, consider your organization's specific needs, budget, and the complexity of your sales processes. Evaluate whether the extensive customization options align with your requirements and if the learning curve is acceptable for your team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohammed M.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Salesforce Sales Cloud Enterprise Fantastic produc

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

very reliable and has all the feature to make sales and CRM Very effective and more convince

What is your favorite aspect of this product?

CRM, and management of Customer account ,sales account , reliability ,easy to use and effective CRM

What do you dislike most about this product?

adding teams and zooms and SW to call customer

What recommendations would you give to someone considering this product?

continuous improvement ,more collocation tools

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Bhanu p.

Optimize Sales Dynamics - Salesforce Sales Cloud

Likeliness to Recommend

Pros

Manoj K.

Unlocking Sales Success Salesforce Sales Cloud

Likeliness to Recommend

Pros

Mohammed M.

Salesforce Sales Cloud Enterprise Fantastic produc

Likeliness to Recommend

Pros

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Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement