Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

116 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

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Lead Management

Score 8.9

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Sales Enablement

Score 8.8

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Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Rohit G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Convenient to use for CRM and analytics.

Likeliness to Recommend

8 /10

What differentiates Agentforce Sales from other similar products?

Salesforce sales cloud provides mainly security, stability and integrity to clients or customers and easy implementation and integration to developers. It provide more features than any other tools available in market. It provides end to end functionality so you will never need another tool. Again it's best in UI Parts also it also have its own frameworks to work with. Configuration and customisation are the key factors of using Salesforce sales cloud. These where the thing that other similar softwares doesn't provide

What is your favorite aspect of this product?

My favourite aspect of this product is it's UI it's simple to use and adapt. Even the development IDE is also available in itself only we don't have to download and set it up. We can use IDE in single click in browser itself. Automation tool is another thing that I liked the most.

What do you dislike most about this product?

There is no such dislike for Salesforce sales cloud but if searching criteria get more developed if would be great for now we will face limitations.

What recommendations would you give to someone considering this product?

It's sure shot yes for whosoever is buying Salesforce sales cloud but for small organisation pricing can be a price issue but definitely it's with the prics and totally justify the price.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicole H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

It is an essential part of my day

Likeliness to Recommend

6 /10

What differentiates Agentforce Sales from other similar products?

I am not sure as I have only used this

What is your favorite aspect of this product?

It is helpful in maintaining and organizing my sales operations

What do you dislike most about this product?

It's kind of all over the place and needs more focus

What recommendations would you give to someone considering this product?

Make sure you have a team assigned to do the implementation and set up

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Cons

Less Caring

Brandon L.

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Pricey but great customization and insights

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud Enterprise is like the definitely stands out, offering top-notch features, smart AI tools, and easy connections with tons of other apps. It's basically the ultimate wingman for businesses, making sales processes fun and personalized.

What is your favorite aspect of this product?

Intuitive interface and powerful customization options, great analytics and AI features that help with smarter and more successful sales strategies.

What do you dislike most about this product?

It can be on the pricey side, especially for smaller businesses with budget constraints. There's also a learning curve with some of the features features, which can be overwhelming at first

What recommendations would you give to someone considering this product?

Make sure to assess your business needs and budget, as it tends to be on the higher end of the pricing spectrum. Investing time in training and taking advantage of available resources can significantly enhance the user experience and unlock the full potential of the platform's powerful sales tools.

Pros

Enables Productivity
Caring
Saves Time
Respectful

Cons

Commodity Features

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Rohit G.

Convenient to use for CRM and analytics.

Likeliness to Recommend

Pros

Nicole H.

It is an essential part of my day

Likeliness to Recommend

Pros

Cons

Brandon L.

Pricey but great customization and insights

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement