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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

86

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

83

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Nicholas M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

simple task management software

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp and Smartsheet are good at managing tasks, and both help streamline communication between offices. However, the similarities seem to end there. Where Basecamp is simple and clean, Smartsheet is complex. Basecamp is accessible and easy to learn, while Smartsheet requires intelligence, training, and some analytical skills.

What is your favorite aspect of this product?

Basecamp is based on the fact that it is easy to use, accessible and intuitive. It is project management software in its purest form: easy task tracking features enhanced by email integration and file sharing. Basecamp is designed to reduce the effort and eliminate the hassles of everyday tasks, but it's not just the design that makes this software so easy to use. There are a million little extra touches that promote efficiency, like automatic saving, customizable notifications, and the ability to drag and drop tasks and files.

What do you dislike most about this product?

Basecamp is amazing, it has taken the time to create dedicated mobile apps for iOS and Android devices that allow it to function even when you are out of the office.

What recommendations would you give to someone considering this product?

Basecamp has a limited number of functions, although they are all well designed and very practical.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brice T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

One of the best project management software tools

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

One of the best features of Basecamp is the ability to use collaborative text documents, which are basically virtual legal notepads where coworkers can share ideas, sketch project outlines, and more. Users also have access to personal and project-based calendars.

What is your favorite aspect of this product?

From message boards to to-dos and document management to file storage, it has everything available in one place and I love it.

What do you dislike most about this product?

Basecamp is very good, adapts to small and medium-sized companies and offers enough functionality to manage projects successfully.

What recommendations would you give to someone considering this product?

In Basecamp you can upload and work on documents in the application, use chats for project discussions, post announcements in public forums, make checklists to monitor project development, and much, much more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Traylor H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Basecamp high satisfaction rating

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp has extensive integration capabilities. It can be connected to applications and tools for event management, communication, task tracking, issue tracking, and accounting: Eventbrite Loose Clickup Tour FreshBooks

What is your favorite aspect of this product?

Basecamp offers chat forums and messages in real time. Chat messages can be sent to groups or individuals for instant communication. Message boards can be used to post relevant messages and keep the entire conversation on a specific topic on a single page. Also, you can embed images or files in your message, applaud messages and comments, and choose to share with everyone or selected people.

What do you dislike most about this product?

There is a lot to learn at Basecamp

What recommendations would you give to someone considering this product?

Basecamp has rich features that have been proven to help thousands of businesses around the world. When choosing project management software for your business, keep the important details in mind. Regarding prices, Basecamp is the most logical option if you have a lot of team members, especially because of its fixed fee regardless of the number of users. Basecamp's built-in chat feature is also useful if you want to talk to your team members in real time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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