Commvault

Commvault Cloud

Composite Score

8.1 /10

CX Score

8.3 /10

35 Reviews Write a Review

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What is Commvault Cloud?

Introducing Commvault® Cloud Powered by Metallic® AI: Meet the cyber resilience platform built for the hybrid enterprise. Commvault Cloud delivers true cloud cyber resilience while ensuring the fastest recovery. It’s the ultimate weapon against ransomware.

Company Details

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Awards & Recognition

Commvault Cloud won the following awards in the Email Backup category

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6 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2026

6 Top Rated Capabilities

8 Top Rated Features

2025

3 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

8 Top Rated Features

2022

Commvault Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Commvault Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Commvault Cloud?

3% Negative

7% Neutral

90% Positive

Pros

Altruistic
Continually Improving Product
Trustworthy
Transparent

Feature Ratings

Average 85

User self service

AI Tech Support

Encryption

Backup Archiving

Legal Hold

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Backup

Score 8.5

View Commvault Cloud in this category (opens in a new tab)

SaaS Backup

Score 7.6

View Commvault Cloud in this category (opens in a new tab)

Commvault Cloud Reviews

Saffy M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Best Backup Service

Likeliness to Recommend

9 /10

What differentiates Commvault Cloud from other similar products?

It is an all in one data solution in that it offers not only data protection but also backup and recovery services.

What is your favorite aspect of this product?

Commvault Backup and Recovery is highly secure and acts like a good data protection When it comes to backup and recovery, this tool offers best features and accessing data is easy as long as there is authorization Scaling is easy and this is a plus for a business tool as business needs keeps on growing

What do you dislike most about this product?

Nothing wrong with this tool because it delivers more than expected.

What recommendations would you give to someone considering this product?

For all your data security, backup and recovery needs, Commvault Backup and Recovery is a great tool. We have used it long enough and therefore I'm recommending it with confidence.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Hunner M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Great Features and Capabilities

Likeliness to Recommend

10 /10

What differentiates Commvault Cloud from other similar products?

This backup tool is very useful and comes with great security features. It is also multi purpose in that it does more that email Backup

What is your favorite aspect of this product?

I like that the tool is affordable The tool is easy to use and the security features are the best I also like the ease of access as it's a cloud based tool

What do you dislike most about this product?

No big issues with this backup Software. Everything Works flawlessly

What recommendations would you give to someone considering this product?

I would recommend this software anytime because it's secure and offers great features and capabilities

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Vijay S.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

It is a great product with good functionalities

Likeliness to Recommend

9 /10

What differentiates Commvault Cloud from other similar products?

it is great product for small businesses

What is your favorite aspect of this product?

it is easy to implement

What do you dislike most about this product?

it is tough to debug

What recommendations would you give to someone considering this product?

have good consultants

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Commvault Cloud

What is Commvault Cloud?

Company Details

Need Assistance?

Awards & Recognition

Commvault Cloud Ratings

89 Likeliness to Recommend

1 Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Commvault Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user’s workstation.

Backup Archiving Ability to conduct archive backups for long-term storage.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Backup

SaaS Backup

Commvault Cloud Reviews

Saffy M.

Best Backup Service

Likeliness to Recommend

Pros

Hunner M.

Great Features and Capabilities

Likeliness to Recommend

Pros

Vijay S.

It is a great product with good functionalities

Likeliness to Recommend

Pros

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Feature Ratings

User self service

AI Tech Support

Encryption

Backup Archiving

Legal Hold

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement