Atlassian

Confluence

Composite Score

8.9 /10

CX Score

9.2 /10

198 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

5% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Fair
Effective Service

Feature Ratings

Average 83

Role-Based Access

Intelligent Search

Version Control

Workflow and Approval Management

Multiple File Type Support

Configurable Knowledge Repository

API Integration

Rich Text Editor

Reporting and Analytics

Cataloging

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Also Featured in...

Task Management

Score 9.1

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Confluence Reviews

Mai S.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excels in organization and documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence supports the creation of a knowledge base from scratch. It helps not to lose the efforts of teams in previous projects, documenting them and adding them to the knowledge base to enable us to benefit from them and build on them again.

What is your favorite aspect of this product?

I love the idea of easy collaboration that Confluence adopts, it simplifies the preparation of documents for any project. With Confluence, there is an ideal text editor and many templates that make team documents unified and error-free, organized and easy to document. I like the ability to access or share documents with additional teams. I liked the ease of creating advanced panels that enable us to display all the details and support them with charts, and benefit from automation to update them automatically.

What do you dislike most about this product?

The negatives of Confluence are negligible, the interface is organized, easy to use, and searching to access any information is done quickly through many options.

What recommendations would you give to someone considering this product?

Confluence is an essential tool for anyone who wants to ensure the continuity of knowledge documentation and maintain the smoothness of its dissemination and access within their team or organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gregory D.

Role: Information Technology
Industry: Electronics
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2023

Excellent solution, fully integrated with Jira

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is well integrated with other Atlassian products and in particular with Jira. So if you already use and love Jira, it makes sense to use Confluence for wikis and documentation.

What is your favorite aspect of this product?

My favourite aspects of Confluence are the ease of use, the integration with Jira and the fact that the cost is reasonable,

What do you dislike most about this product?

Aside from some minor usability issues, there is not much to dislike about Confluence!

What recommendations would you give to someone considering this product?

Atlassian allows customers to run a free trial, so do take advantage of this before buying!

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Cons

Less Efficient Service

Sundary N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2026

Definitely Go-ahead.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

It integration with Jira & other Atlassian tools. Mainly it Organized space & page hierarchy for the team documentation and easy to create & collaborate on documents in real time and it has good templates for various use cases and I like the search functionality across pages and spaces.

What is your favorite aspect of this product?

Mainly my favourite Space and page hierarchy and the collaboration

What do you dislike most about this product?

Sometimes unexpected down happen that's is the own i dislike as of now I faced

What recommendations would you give to someone considering this product?

It is user friendly and structured manner compared to other tools

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

90 Likeliness to Recommend

1 Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Version Control Tracking of document versions with each iteration of document changes.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Confluence Reviews

Mai S.

Excels in organization and documentation

Likeliness to Recommend

Pros

Gregory D.

Excellent solution, fully integrated with Jira

Likeliness to Recommend

Pros

Cons

Sundary N.

Definitely Go-ahead.

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Intelligent Search

Version Control

Workflow and Approval Management

Multiple File Type Support

Configurable Knowledge Repository

API Integration

Rich Text Editor

Reporting and Analytics

Cataloging

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support