What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Reliable
- Fair
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Intelligent Search
Version Control
Workflow and Approval Management
Multiple File Type Support
Configurable Knowledge Repository
API Integration
Rich Text Editor
Reporting and Analytics
Cataloging
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Confluence Reviews
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
A Reliable Team Collaboration Tool.
Likeliness to Recommend
What differentiates Confluence from other similar products?
What differentiates Confluence is that it makes it very easy for us to organize pages like a tree. I am able to create a page for each of my features and then place them under each other according to the project. In Notepad, this organization is not as clear and the users can easily lost track due to mismanagement.
What is your favorite aspect of this product?
My favorite feature is the part where the templates acts super resourceful for us. I am also able to customize templates for my team that has everything pre-written, the goal, user story, acceptance criteria, etc. Whenever we have to start a new project, I copy this template and just fill in the new stuff. It has saved me tons of time from setting things up from scratch every time I have to get onto a new project. This feature has quadrupled my productivity and my team is happy because everyone works in the same pattern.
What do you dislike most about this product?
The most dislike thing about this product is that when a lot of people work at the same time in Confluence, the page automatically refreshes and my cursor flies away. I'm writing somewhere and suddenly everything disappears. Then I have to find that place again. It's a very annoying problem especially when I'm close to a deadline.
What recommendations would you give to someone considering this product?
My recommendation is to first migrate all your old Word documents to Confluence but not all in one week, start from three or four pages a day. Create few basic templates for your team otherwise everyone will write on their own which is gonna distort your whole working in the longer run.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
Bilal A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2026
Adgear Confluence.
Likeliness to Recommend
What differentiates Confluence from other similar products?
We use confluence as repository of our knowledge bases and because we use adgear JSM hence confluence is integrated in our instance. The ease of use , no latency or downtime , multiple user handling and various representations feature helps our team in our standup meetings and maintaining our docs and knowledge. Our Runbooks and SOPs are all In one single place which is great for our team and hence confluence assist in that. The integration of confluence and atlassian with our slack communication tool is another great feature that aligns our service management cycle.
What is your favorite aspect of this product?
Service Integration with slack Representation of data based on requirement. Single repository of knowledge base.
What do you dislike most about this product?
Nothing to dislike for the product. It does the job.
What recommendations would you give to someone considering this product?
You must choose confluence as it helps align your knowledge base.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Pratik s.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
collaborative knowledge management platform
Likeliness to Recommend
What differentiates Confluence from other similar products?
real time collaboration and multi user editing feature.
What is your favorite aspect of this product?
collaboration with stakeholders and the review process are simplified.
What do you dislike most about this product?
advanced formatting options may seem limited.
What recommendations would you give to someone considering this product?
define clear spaces and page hierarchy for content structure.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
