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Gusto Logo
Gusto

Gusto

Composite Score
8.0 /10
CX Score
8.1 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

86 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 84

Third Party System Integration

88

Direct Deposit

86

HR Systems Interface

86

Compensation Management

85

Benefits Calculation

84

Taxation Deduction

84

Time and Attendance

83

Tax Form Preparation

83

Vacation and Leave Management

80

Retirement Plan Tracking

76

Payroll Administration

75

Vendor Capability Ratings

Average 81

Breadth of Features

85

Usability and Intuitiveness

84

Business Value Created

83

Ease of Implementation

82

Vendor Support

81

Ease of Data Integration

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of IT Administration

79

Ease of Customization

74

Gusto Reviews

Laura D.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

If You Need An Employee App, try Gusto!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is an employee resources tool that allows you to view your paychecks directly as well as the deductions and benefits breakdown per paycheck. You can also track your vacation, sick, and bereavement time with ease.

What is your favorite aspect of this product?

My favorite aspect is the PTO tracking feature. I can easily go in, pick my vacation days and hours I want to use, and an email is immediately sent to my supervisor who can easily approve my time. I get confirmation almost instantly as soon as it is approved. The app also keeps track of how many PTO hours I have in my bank, how many are still pending for approval, and my net balance.

What do you dislike most about this product?

While it does show deductions, it does not provide an exact/detailed breakdown (i.e. medical, dental, short term disability, etc.) It just lumps it all together.

What recommendations would you give to someone considering this product?

DEFINITELY recommend Gusto as an employee end user! Great features for employee benefits and resources on the go and all easily accessible on the app.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ododoola O.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

"Gusto Simplifies Payroll and HR

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto stands out from other payroll and HR platforms due to its intuitive design, all-in-one functionality, and strong focus on small business support. Key differentiators include: User-Friendly Interface Clean, modern UI makes it easy for non-HR professionals to run payroll, onboard employees, and manage benefits without confusion. All-in-One Platform for Small Businesses Combines payroll, benefits, onboarding, HR tools, compliance, and basic time tracking in a single system—reducing the need for multiple vendors.

What is your favorite aspect of this product?

My favorite aspect of Gusto is how effortless it makes payroll and tax compliance for small businesses. The automation of payroll runs, tax filings, and year-end forms (like W-2s and 1099s) removes a huge administrative burden—especially for companies without a dedicated HR or finance team. It's truly “set it and forget it” in the best way.

What do you dislike most about this product?

The biggest downside of Gusto is its limited customization for more complex payroll structures. For example, businesses with multiple pay schedules, more complex benefit structures, or unique tax situations may find that Gusto doesn't offer as much flexibility as other platforms. Additionally, its reporting features, while solid, could be more robust for businesses that need more detailed, customized insights.

What recommendations would you give to someone considering this product?

Perfect for Small to Mid-Sized Businesses Gusto is best suited for small businesses or startups looking for an easy-to-use payroll and HR platform. If you have a growing team or need more complex payroll features, ensure it aligns with your long-term needs. Leverage Its Automated Features Take full advantage of Gusto’s automation for payroll, tax filings, and benefits management. It saves time and helps avoid costly mistakes. Evaluate Reporting Needs Early If your business requires detailed, customizable reports, consider whether Gusto’s reporting features meet your expectations, or if another platform might be a better fit.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Adar A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Provides Data Clarity

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is incredibly simple, ensuring all members have quick access to information. It provides clarity and transparency, and reduces objections.

What is your favorite aspect of this product?

Gusto makes the process of calculating work hours clear, allowing everyone to easily submit comments and inquiries. Its notifications are great and improve response time. I loved the efficiency of the dashboards, which clearly outline all the details.

What do you dislike most about this product?

There are no downsides at all. Gusto automates data collection completely, and the forms are great and easy for everyone to fill out.

What recommendations would you give to someone considering this product?

Gusto ensures accurate, error-free calculations and ensures adherence to due dates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing