Gusto Customer Reviews 2026 | Payroll

Gusto

Composite Score

8.0 /10

CX Score

8.1 /10

23 Reviews Write a Review

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What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

86 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Third Party System Integration

Direct Deposit

HR Systems Interface

Compensation Management

Benefits Calculation

Taxation Deduction

Time and Attendance

Tax Form Preparation

Vacation and Leave Management

Retirement Plan Tracking

Payroll Administration

Vendor Capability Ratings

Average 81

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Also Featured in...

Human Capital Management - Midmarket

Score 8.2

View Gusto in this category (opens in a new tab)

Benefits Administration

Score 7.8

View Gusto in this category (opens in a new tab)

Gusto Reviews

David P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Payments came on time

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

They make it very easy to access documents

What is your favorite aspect of this product?

They pay you super fast

What do you dislike most about this product?

We didnt use all the benefits and not sure if it was clearly articulated

What recommendations would you give to someone considering this product?

Get the best price possible

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Dustin W.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great for startups, has everything HR needs.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Cost, ease of use, UI

What is your favorite aspect of this product?

ease of use and the UI

What do you dislike most about this product?

HR management itself is not fun

What recommendations would you give to someone considering this product?

startup to mid market companies can get what they need with Gusto

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Emily C.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Gusto is easy to use, great features.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto includes the performance reviews, goal-setting, and other HR processes that other, similar products have not offered to us in past.

What is your favorite aspect of this product?

The ease of usability is my favorite aspect of Gusto. It is super user-friendly and intuitive for all payroll/approval processes.

What do you dislike most about this product?

I don't think there is anything I dislike about Gusto, really.

What recommendations would you give to someone considering this product?

Definitely a good product for those who want something intuitive and easy-to-use for the entire team. Check out the HR capabilities first, to make sure it offers everything your company might need.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Gusto

What is Gusto?

Company Details

Book a Free Demo Today!

Gusto Ratings

89 Likeliness to Recommend

86 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Gusto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Midmarket

Benefits Administration

Gusto Reviews

David P.

Payments came on time

Likeliness to Recommend

Pros

Dustin W.

Great for startups, has everything HR needs.

Likeliness to Recommend

Pros

Emily C.

Gusto is easy to use, great features.

Likeliness to Recommend

Pros

Feature Ratings

Third Party System Integration

Direct Deposit

HR Systems Interface

Compensation Management

Benefits Calculation

Taxation Deduction

Time and Attendance

Tax Form Preparation

Vacation and Leave Management

Retirement Plan Tracking

Payroll Administration

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization