Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1012 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Hina S.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Tool to Manage the Tasks

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from other products due to its robust features and customizability. It offers features such as customizable workflows, real-time dashboards, and deep integration with other tools. Additionally, it has powerful agile project management tools and allows teams to easily create and track tickets. Jira also supports collaboration with stakeholders and a wide range of third-party applications. Finally, its cloud-based platform allows teams to work together from any location.

What is your favorite aspect of this product?

My favorite aspect of JIRA is its versatility. It is a powerful tool for tracking tasks and issues, planning sprints, and managing projects. It also offers a variety of customization options, so it can be tailored to the specific needs of any organization. Additionally, its user-friendly interface and robust reporting capabilities make it an invaluable tool for project management.

What do you dislike most about this product?

One of the main drawbacks of JIRA is its complexity. It can be difficult to learn, particularly for those without prior experience, and there are lots of features that can be difficult to understand. Additionally, JIRA can be slow and unreliable, and the user interface can be difficult to navigate, making it hard to quickly find the information you need.

What recommendations would you give to someone considering this product?

1. Make sure you understand the pricing structure, as well as any additional costs associated with customization or plugins. 2. Look into how JIRA integrates with other tools you may be using. 3. Familiarize yourself with the user interface and the various features of JIRA before making a commitment. 4. Consider the size and complexity of your project to determine if JIRA is the right tool for your needs. 5. Invest in training for new users to ensure everyone is comfortable with the system.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Saves Time

Soranyela R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great for task assignment and tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Ease of implementation and use for the end user.

What is your favorite aspect of this product?

Task grouping

What do you dislike most about this product?

It does not export statistics. To make reports, the information must be manipulated and the data may lose its veracity.

What recommendations would you give to someone considering this product?

Ask the provider for integration with data analysis software and thus be able to generate statistics on compliance, expiration dates, and delays of created tickets.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Mohammad O.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Great and Features rich, Easy to use, and Fantastic product!

What is your favorite aspect of this product?

Great and Features rich, Easy to use

What do you dislike most about this product?

No Arabic Language built in support, and no easy customisations process

What recommendations would you give to someone considering this product?

If you are looking for Great and Features rich, Easy to use, this is the best product for you

Pros

Enables Productivity
Trustworthy
Unique Features
Saves Time

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Automated Workflow Workflow based on events.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Hina S.

Best Tool to Manage the Tasks

Likeliness to Recommend

Pros

Soranyela R.

Great for task assignment and tracking

Likeliness to Recommend

Pros

Mohammad O.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

monday.com

Microsoft Project

Wrike

Smartsheet

1
Since last award

Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Automated Workflow

Notifications

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support