Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

670 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Role: Information Technology
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Good overall product

Likeliness to Recommend

6 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Friendly Negotiation

Amir H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

secure for client bugs

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

jira’s stricter than basecamp for tracking client-reported issues, with portals that keep communication tight. it’s my lifeline for client support.

What is your favorite aspect of this product?

the customer portal lets clients log bugs without seeing internal notes. i can set sla timers to prioritize urgent fixes, meeting client expectations. the canned responses speed up replies to common issues.

What do you dislike most about this product?

customizing the portal requires premium plans, limiting free branding.

What recommendations would you give to someone considering this product?

for client bug tracking, jira’s portal is a secure bridge.

Pros

Inspires Innovation
Respectful
Acts with Integrity
Over Delivered

Cons

Vendor's Interest First
Slower Product Innovation
Less Transparent

Chris R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Epic Moves & Story Arcs: The Jira Diaries.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We joke a lot about “living in Jira” around here, but honestly? It’s not that far off. Between managing sprints, triaging incidents, and tracking releases, Jira’s become the operating system for our engineering workflows. It’s where we log pain points, plot roadmaps, and (more often than not) debate why a ticket is still in “In Review” two weeks later.

What is your favorite aspect of this product?

The way you can slice and dice issues is what makes Jira a beast worth taming. Custom dashboards let me keep tabs on our team’s velocity, aging tickets, and blockers — all on one screen. I also lean hard on automation rules to move tickets based on trigger events (e.g., merge completed, test failed), which saves a ton of grunt work and nudging people in Slack.

What do you dislike most about this product?

Admin overhead can creep in. If you’ve got multiple teams using Jira differently, things get tangled fast — statuses duplicated, fields overloaded, workflows branching like spaghetti.

What recommendations would you give to someone considering this product?

For any IT shop juggling multiple projects, dev work, and support tasks, Jira gives you a strong foundation. Just don’t treat it like a to-do list — set it up to reflect how your team really works. When it matches your actual process, it stops being a chore and starts being your team’s second brain.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Good overall product

Likeliness to Recommend

Pros

Cons

Amir H.

secure for client bugs

Likeliness to Recommend

Pros

Cons

Chris R.

Epic Moves & Story Arcs: The Jira Diaries.

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Azure DevOps

Inflectra SpiraTeam

Rally Software

Visure Requirements ALM

OpenText Software Delivery Management

Perforce ALM

Feature Ratings

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support