Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

670 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Rohit Kumar S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Streamlined but Rigid: Great for Teams, Needs More

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools because of its deep customization options and strong focus on agile workflows. It’s specifically designed to support Scrum, Kanban, and other agile methodologies, making it ideal for development teams. Its powerful integration with tools like Bitbucket, Confluence, and other Atlassian products also sets it apart, allowing teams to manage code, documentation, and tasks all in one ecosystem. Additionally, Jira’s advanced issue tracking and automation capabilities offer a level of control and visibility that many other platforms don’t match.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility in managing workflows. Being able to tailor boards, issue types, and automation rules to match the exact needs of a team makes it incredibly adaptable. Whether it's a simple task board or a complex development pipeline, Jira can be shaped to support it, which really enhances productivity and team collaboration.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve for new users. The interface can feel overwhelming at first, especially with the number of features and configuration options available. It often takes time and training to fully understand how to navigate and use it effectively, which can slow down onboarding for new team members.

What recommendations would you give to someone considering this product?

If you're considering Jira, take the time to clearly define your team's workflow before setting it up—this will help you make the most of its customization options. Start with the basics and gradually explore more advanced features like automation and reporting. Also, make use of the available tutorials and documentation; they can really help shorten the learning curve. Finally, consider integrating it with other tools your team uses, like Confluence or Slack, to create a more seamless workflow.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

susheel K.

Role: Sales Marketing
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

More flexibility b

What is your favorite aspect of this product?

All goodfine

What do you dislike most about this product?

Ntg say special

What recommendations would you give to someone considering this product?

Good to go

Pros

Enables Productivity
Trustworthy
Generous Negotitation
Appreciates Incumbent Status

gaurav g.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

One of the Best Software for Task Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The overall interface is very smooth and efficient, which makes it a unique product.

What is your favorite aspect of this product?

I like to track the progress of the project and commnucate within team. I like to manage the bugs/issues in this product.

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

One should definitely try to adopt it in their flows.

Pros

Continually Improving Product
Reliable
Inspires Innovation
Caring

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Rohit Kumar S.

Streamlined but Rigid: Great for Teams, Needs More

Likeliness to Recommend

Pros

susheel K.

Good product

Likeliness to Recommend

Pros

gaurav g.

One of the Best Software for Task Management

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Automation

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support