Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Traceability

81

Resource Planning

81

ALM Integration

81

Automation

80

Artifact Management

80

Visual Analysis Design

79

Managed Artifact Repository

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Mansi G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

JIRA - Project Management Tool

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

JIRA is Cross platform and can be used on multiple devices irrespective of OS. It Provide different Development lifecycle. It provides visibility for clients for project details. It do not have private related email sharing. Multiple options and dashboards in free tool. It also allow report sharing in different format for clients. It is cloud-based portal It helps to Manage your team and resources for the project Price is reasonable for an individual and an organization as well. It provides well communication data

What do you dislike most about this product?

Many alternative software are more powerful. It does not support disaster recovery. Some plugins cannot integrate and customize as per the client requirements. Due to Machine learning and an automated build system, sometimes the alerts are delayed, which can be eliminated for better forecasting. Performance of the tool or speed can be optimized Some of the features require heavy costing, which is difficult for a startup organization. Not suitable for small projects as challenging to understand the stats or perform analysis for short work. It is difficult to migrate data from one account to another account.

What recommendations would you give to someone considering this product?

Collaborate sheets and perform changes parallel by different teams in the documents. Create several financial and technical projects reports to showcase to the clients and project manager. Analysis of data based on historical stats and used for forecasting. Manage the work for different teams in a single dashboard. Put all project related documents on the cloud based portal which can be access everywhere. Distribute the task and track all the activities for the project. Alerts to get the details for the rules we created. Require less technical skills to operate. The UI is easy and simple to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Matt E.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Dependable, thorough and mildly enjoyable

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira offers so much at a large scale, depending on your implementation. It has so many options and ways to customize, it just makes sense for larger organizations wanting to have something that does it all. But compared to others, it's not pretty, it doesn't have an enjoyable user experience. It can be buggy (with easy workarounds), and it gets pretty clunky at times.

What is your favorite aspect of this product?

What I like most is that it's stable, dependable, comprehensive and familiar as an industry standard.

What do you dislike most about this product?

In my version, I dislike some UI behaviors, such as screenshots always being added in thumbnail size, the limited ability to style text in the ticket description box, the way formatting in the editing view is different than in the saved view and just how hard it is to find past tickets in Jira.

What recommendations would you give to someone considering this product?

I recommend Jira for larger companies wanting to choose from a wide variety of features and integrations.

Pros

  • Reliable
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Étienne D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Agile tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

With Jira we can quickly log issues, change requests, and bugs. It has a functional panel for application tracking. It is quite easy to use and allows us to establish roles for several users. Its mobile application provides us with monitoring beyond the company and allows constant connectivity. It is essential for teams working in an agile environment.

What is your favorite aspect of this product?

Jira helps us define and prioritize SLAs and track application defects. It offers us a detailed overview of building applications, numerous tools to track the time of work items, and a nice user interface. Our agile procedures are simple and effective as we can easily develop and manage epics, user stories and sprints.

What do you dislike most about this product?

I don't see any drawbacks with Jira as an app because it satisfies the needs of the user for daily use.

What recommendations would you give to someone considering this product?

The most popular tool for managing application development and support today is JIRA. It is a great solution for managing tests and defects, tracking feature releases, crashes, and status progress. Ideal for software development teams that follow an agile process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons