What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Content Management
Workflow & Approvals
Virtual Offices
Networked Enterprise
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jun 2026
Teams Feature Improvement
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Sanat J.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted May 2026
key part of the MS365 ecosystem, connecting all
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ability to have all productivity, knowledge transfer, and connections in one place
What is your favorite aspect of this product?
Integration with the entire M365 suite like one seamless workplace
What do you dislike most about this product?
The UI can be confusing sometimes, especially if you do things beyond chat/calls
What recommendations would you give to someone considering this product?
Almost a no brainer if you are considering the Microsoft ecosystem
Pros
- Reliable
- Acts with Integrity
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.
Priyanka S.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted May 2026
Collaboration That Fits Modern Workplace
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The key strength of this platform is its ability to function as a true enterprise communication backbone rather than just collaboration app. Another often overlooked advantage is its automation and extensibility through the Microsoft ecosystem and third party integration. From a financial standpoint teams also benefits from bundling economics within Microsoft 365 licences .
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its ability to bring communication and day to day work into a single , connected workspace. Instead of switching between email , file storage , chat apps , and meeting tools , everything sits in one place. From a financial analyst perspective what stands out is the productivity gain from ecosystem consolidation.
What do you dislike most about this product?
What I dislike most about this platform is that it can feel bloated and overwhelming compared to more focused collaboration tools. Another common issue is performance inconsistency , especially when handling large teams , heavy file sharing our multiple active channels. There is also a productivity trade off from feature overload.
What recommendations would you give to someone considering this product?
If someone is considering Microsoft Teams my main recommendation would be to first evaluate how deeply they already use the Microsoft 365 ecosystem. However , if you are a smaller team or primarily looking for a lightweight communication tools , i would suggest being cautious. From a financial analyst perspective i would also recommend factoring in the hidden efficiency gains of consolidation versus the learning curve cost.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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