Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Respectful
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 83

Instant Messaging

89

Voice and Video Collaboration

85

Notifications

85

File Sharing Collaboration

84

Document Collaboration

82

Integration With Productivity Tools

81

Granular Access Management

81

Cross Platform Support

80

Search

80

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Data Integration

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Sorina Meria S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A life changer video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams seems to be a life-changer in a pandemic-plagued globe. Just when things were becoming rough with the corona virus, Microsoft Teams appeared, giving a plethora of options that allowed so many people to continue functioning and going to Workplace from home.

What is your favorite aspect of this product?

Microsoft Teams is just a highly powerful platform that provides with such a high degree of consistency with office applications and transforms into a robust collaboration platform when paired with many applications that allow for more contact between organizational units.

What do you dislike most about this product?

The phone interface is quite sluggish. The PC version occasionally disconnects. Effective online conferences need a sufficient bandwidth.

What recommendations would you give to someone considering this product?

The fact that Microsoft Teams has live conversation is the cause we picked it over other tools. I surely recommend this tool to everyone who works remotely and need to communicate with colleagues.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

swapnasis m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

MS Teams is a great globally collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams provide collaboration across global within or outside organisations. If any origination using MS Team just search through name or email Id and start chatting or start audio/video call immediately, trust me this feature differentiates MS Teams from another meeting platform. This platform has many more features as well which is quite unique such as the "Activity section" where you can find the complete activity of your organisation. MS Teams is deployed on almost all working platforms like Windows, Browsers, iOS, Android, Mac and Linux as well. Being a test Engineer I have used MS teams on all platforms during testing of any apps.

What is your favorite aspect of this product?

The audio/Video clarity of this platform is the best and favourite aspect for me. This platform has many more features such as the full potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and many more. We can easily record our meeting which can be accessible by every team member also we can easily download the list of attendees. In-built integration with OneNote, all Microsoft Suite, Zoom, Stream is really helpful. You can also integrate much more application which is available in their list by clicking "More Apps". This platform also saves all recent files shared over email within the organisation by "Files".

What do you dislike most about this product?

I love this platform but still, I would mention only a few minor issues which I faced that can be resolved in the upcoming release from Microsoft teams. Sometimes It's asking for a password to re-login while using, that annoying for me. I wish this platform provides the flexibility to delete messages. If you change meeting backing during an ongoing session that would not look interactive. I know above mention issues are minor issues but adding/fixing these issues will add greater value.

What recommendations would you give to someone considering this product?

I don't think in this world anyone don't know about or did not hear the name of Microsoft. The name is enough for us to trust blindly but still, I would say I did not find any meeting platform which has these many features within one tool. Microsoft teams are free to very affordable, so every organisation can afford to have it as a communication tool in their company. MS Teams have allowed us to do is to communicate quicker and have a one-stop application that allows for calls, screen shares, attachments and meetings that keeps everything centralised. So go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Filip D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft's best product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The features, you can do anything, even the impossible. The best Microsoft product.

What is your favorite aspect of this product?

You can implement it very quickly and customize it for your needs.

What do you dislike most about this product?

Sometimes the connectivty is bad but it's just a micro-lag.

What recommendations would you give to someone considering this product?

Go for. It's also free for personal use, try it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Effective Service

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