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Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.9 /10
CX Score
9.2 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Respectful
  • Effective Service

Feature Ratings

Average 84

Data Visualization

86

Audience Demographics

85

Metadata Management

84

Predictive Analytics

84

Customer Journey Modelling

84

Audience Segmentation

83

API Framework

83

Conversion Analysis

82

Real Time Workflow Automation

81

Anomaly Detection

80

Cross Channel Attribution Analysis

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

85

Quality of Features

85

Business Value Created

84

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Semrush Reviews

Chris M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and fanstastic product

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Backlink creation startegy, Local SEO and Website SEO recommendation

What is your favorite aspect of this product?

Technical SEO

What do you dislike most about this product?

AI Content Writer

What recommendations would you give to someone considering this product?

Any company which is looking to develop a SEO strategy with a tool, SemRush is good to go tool for you.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

imran m.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

"An SEO tool that does everything."

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Semrush is different from Ahrefs and its competitors because it has more keyword research and content analysis tools.

What is your favorite aspect of this product?

It can be used in many situations because it has features like domain analysis, competitor keyword tracking, and SEO suggestions.

What do you dislike most about this product?

For small businesses or freelancers, prices can seem high.

What recommendations would you give to someone considering this product?

It's perfect for businesses who want a full set of SEO tools.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Zachary T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

An incredibly easy to use SEO Tool

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Semrush is an all-round tool. It has changed the game in our marketing with it's competitive analysis, content marketing, SEO research and PPC capabilities that we have relied on for our marketing success. Our team loves it dedicated Support team and it's easy to use interface for even a non-technical members.

What is your favorite aspect of this product?

I love many things that can't be written here but my favorites are content marketing toolset. It provides topic research, keyword research, a writing assistant and other tools. I also love the SEO tool set with cool tools like; site audits, keyword research, gap analysis, backlink analytics and keyword tracking. My team is able to set up projects, get notified, report to management and more. What else can we ask for?

What do you dislike most about this product?

We are using a Guru plan at I would love if this plan included API access. I also found traffic predictions to be misleading for a small firm.

What recommendations would you give to someone considering this product?

You need a tool from people who knows SEO and who are updated with any field changes. This is that tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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