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Smartsheet
8.9 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

List Tasks

85

Add Attachments

84

Task Categorization

84

Task Prioritization

84

Add Notes

84

Task Reporting

84

Due Dates

84

Notifications

83

Shared Task List

83

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

85

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

78

Vendor Support

77

Also Featured in...

Project Portfolio Management - Midmarket

Score 9.0

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Project Portfolio Management - Enterprise

Score 9.0

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Project Management - Enterprise

Score 8.8

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Smartsheet Reviews

Jamal K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

Maria B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2025

Quick and easy.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is way more quick and efficient than other tickets. I can upload a campaign in about 2 minutes to be trafficked and the other teams have live access to it as well. I can check if they have worked on the smartsheet or not as well (for ex adding the creative)

What is your favorite aspect of this product?

It is like a live doc that is super efficient and transparent

What do you dislike most about this product?

when there are a lot of campaigns, one has to use a lot of filters to find the newest one.

What recommendations would you give to someone considering this product?

Filters are your best friend.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Kayode F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Lifesaver for Content Struggles & Chaos

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Frankly, it's built for structure at scale. Most project tools are optimized for individuals or small teams. However, Smartsheet stands out when you’re managing multiple moving parts, deadlines, stakeholders, and approvals... especially in more formal setups.

What is your favorite aspect of this product?

I would say I love the fact that it's a combination of structure and flexibility I loved how I could manage multiple client calendars, create content approval flows, and track blog post statuses... all in one interface that felt familiar (like Excel) but supercharged.

What do you dislike most about this product?

As much as it isn't bad, but it can feel a little “corporate.” Smartsheet isn’t very flashy or modern in its UI. As a creative, I missed the visual appeal and smooth UX you’d get in tools like ClickUp or Notion. But if you're focused on function over aesthetics... you’ll be fine.

What recommendations would you give to someone considering this product?

Consideration for Smartsheet is quite easy if: You’re already spreadsheet-friendly and want more automation You handle lots of content tracking, client requests, or multi-step processes You want to keep your creative workflow organized, not scattered

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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