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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10
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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

75

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

87

Business Value Created

86

Breadth of Features

85

Ease of Customization

85

Ease of Data Integration

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Smartsheet Reviews

Alexis S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

All Inclusive Collaboration House

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Automation of most processes minimising human errors.

What is your favorite aspect of this product?

One dashboard of all information an all activities.

What do you dislike most about this product?

No main downside.

What recommendations would you give to someone considering this product?

Best for effective collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Brandi A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

SmartSheet is a great product.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

SmartSheet is similar to other products.

What is your favorite aspect of this product?

My favorite features on SmartSheet is the Task management.

What do you dislike most about this product?

I wish you could integrate other products and the form builder could use some more features.

What recommendations would you give to someone considering this product?

Use SmartSheet for the Project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matt O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

I mostly liked the tracking ability for some

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

you can create and manage projects from start to finish, from planning and assigning tasks to monitoring and evaluating progress. You can also assign resources to each task and monitor the workload of each team member.

What is your favorite aspect of this product?

The tool provides you with a clear and detailed view of the progress of your project, allowing you to make informed decisions and adjust the way forward if necessary. You can also set milestones and deadlines to make sure your team is on track.

What do you dislike most about this product?

It's a costly piece of software to license and these days operates on a subsription basis, so not easy to buy outright. I'd like to see the 'good old days' when you bought a CD and owned the sotware for life!

What recommendations would you give to someone considering this product?

In short, it is a powerful tool that allows you to manage your projects effectively and ensure that they are on the path to success. In resource management, the aggregate cost is not able to assign properly, slightly complex in user experience, and need some customization in the interface. Software is cost-effective to compare other project management tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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