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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10
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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

75

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

87

Business Value Created

86

Breadth of Features

85

Ease of Customization

85

Ease of Data Integration

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Smartsheet Reviews

Meena P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

"Easy and reliable to use"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is designed to be a user-friendly product making it easier for users to quickly learn and use especially to those who have no prior experience.

What is your favorite aspect of this product?

Smartsheet provides a wide range of collaboration features that enables team members to work together on projects in real-time.

What do you dislike most about this product?

Reporting options in Smartsheet , are not as robust and may need to use external tools to generate more advanced reports.

What recommendations would you give to someone considering this product?

Before choosing Smartsheet, you should ensure you evaluate your specific need. This will help in making informed decision.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Richard G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Effortless task management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since our company has a lot of external staff, we were looking for a tool that could manage tasks and decided to introduce Smartsheet because it is easy to use. Since there is a template, even staff without IT knowledge could learn it relatively quickly. The toolbar is similar to Excel, so even staff using it for the first time will not feel uncomfortable. Filter items can be freely configured, which is convenient. Statuses and comments can also be added to the filter targets, which makes searching easier even if the amount of data is enormous. You can also attach files, it's very convenient, and you can't miss it

What is your favorite aspect of this product?

The Solution Center is also helpful. We create reports frequently, and the Solution Center also has report templates that make it easy. It may be trivial, but the fact that the function can be started in one step is also an evaluation point. Although it is a cloud system, the operability is very close to that of on-premises software. Due to the characteristics of the marketing profession, I work on a project basis, so I always manage tasks by extracting WBS. Smartsheet is the perfect tool for WBS. The intuitive operations, such as adding jobs, setting hierarchies, setting owners and entering progress rates, are beneficial.

What do you dislike most about this product?

No particular enhancements, but if there is an online chat system, I think it will be even more convenient. I would like you to create a system that connects you to the other party at the click of a button, even if it is an external Skype.

What recommendations would you give to someone considering this product?

Recommended for companies with a lot of staff who lack IT knowledge. Even people not good at web systems can operate it as local software. Sharing information is much easier now. Most of our staff comes to work once a week, so it was difficult to share information. If it's not very important information, it's OK to pass it around once a week, but if it's time-sensitive work, I don't have that kind of leeway. With Smartsheet, I can keep track of my daily tasks so I don't miss any work. Quality control sheets can be easily created with Smartsheet, so I use them to avoid careless mistakes in my work!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2023

Features and limitations of Smartsheet.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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