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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10
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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

75

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

87

Business Value Created

86

Breadth of Features

85

Ease of Customization

85

Ease of Data Integration

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Smartsheet Reviews

Stella R.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

"Key tool for managing projects."

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet outperforms other project management and collaboration applications I've tried in a number of ways. It stands out from the competitors because of the many personalization options and adaptability it provides.

What is your favorite aspect of this product?

The extensive library of modifiable templates and integrations offered by Smartsheet makes it simple for teams to get started with the platform and tailor it to their particular requirements. Its multifaceted functionality, which includes task management, time tracking, and resource management, guarantees that teams will be able to simplify their processes and efficiently cooperate with one another. Work may also be done easily while on the move thanks to Smartsheet's user-friendly interface and mobile app.

What do you dislike most about this product?

Because it contains so many more advanced capabilities than its competitors, Smartsheet has a relatively steep learning curve. It's possible that becoming a master will need some training.

What recommendations would you give to someone considering this product?

Because it is such a useful tool for project management and collaboration, I highly recommend using Smartsheet.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Scott W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Brilliant Sheet is a better name for Smartsheet.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

You won't have any trouble navigating the UI. Our ability to quickly collaborate as a team, issue reminders, handle approval processes, and notify stakeholders is accompanied by an equally straightforward setup and management process. Teams throughout the company are actively striving to expand Smartsheet's use. There are always new opportunities to improve company finance by eliminating tedious human tasks and replacing them with automated processes and controls.

What is your favorite aspect of this product?

Easy to use, with a well laid out approach that allows me to rapidly identify any issues or mistakes. Moreover, I find it helpful to compile many pages into a single detailed report. Controls covering a wide range of company operations, including the handling of customer refunds, the procurement of inventory samples, the completion of tasks, the administration of projects, and more.

What do you dislike most about this product?

Smartsheet's restricted formatting options make it harder to build beautiful looking sheets than with other competing project management solutions. Smartsheet's price tag may quickly rise for large teams, especially when further features and integrations are purchased. While Smartsheet's user interface is straightforward, familiarizing yourself with all of its capabilities may take some time.

What recommendations would you give to someone considering this product?

Fits the needs of businesses who want to streamline operations, create workflows, manage data entry using forms, and display information via dashboards. Isn't the ideal option for businesses searching for an Agile-based project management board because it lacks some of the most up-to-date features and functionality, such as sprints, problem kinds, versioning integration, deployment analytics, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David G.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet simplifies project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Its simple form layouts speed up the process of updating spreadsheets, and its pre-configured templates necessitate only a few moments of preparation before they can be put to use. The speed and accuracy with which this software completes jobs astounds me.

What is your favorite aspect of this product?

Smartsheet's ability to streamline and simplify project management procedures is a major selling point for me. Its robust, automatic features streamline team collaboration and communication, cutting down on wasted time and effort.

What do you dislike most about this product?

Smartsheet's dashboards are too rigid for my liking when it comes to monitoring KPIs. It's hard to identify omissions because there are almost no visual clues, like tables borders and other markings.

What recommendations would you give to someone considering this product?

Ability to collaborate with teams located all over the world using a consistent methodology that requires no handholding or explanation. Giving me a centralized location to save everything and simple access for other team members

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Appreciates Incumbent Status

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