Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Isha S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

very intuitive for new users.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

its the best one cause there is almost now learning curve. i share a link with a client who has never used it and they are in the meeting with one click. because it is superior to other similar tools that need an account to be created entirely or work in a certain browser.

What is your favorite aspect of this product?

i do love how the basic controls are always there now. the new streamlined toolbar makes it far more difficult to accidentally stay on mute while you are trying to speak. also damn aired, the "mark all as read"feature in chat is a small thing I use quite frequently for my own sanity.

What do you dislike most about this product?

it still crashes infrequently when attempting to share my screen with running high resource using software on the background. not that it happen much but its annoying when it does.

What recommendations would you give to someone considering this product?

it is the best option for anyone working with external customers requiring a platform that "just works" for all parties.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Respectful
  • Altruistic

Dania M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the docs feature is downright useful.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.

What is your favorite aspect of this product?

i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.

What do you dislike most about this product?

the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.

What recommendations would you give to someone considering this product?

if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Zoya K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Finally a real personal assistant.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The thing that stands out here is the way this is all woven together in a seamless flow. It’s better than traditional meeting apps, because it actually helps you prep for the next call by pulling in relevant docs and past notes automatically. it saves me so much time every fucking morning.

What is your favorite aspect of this product?

The noise cancellation is incredible. i have a dog that will bark at literally all the deliveries and my coworkers never hear anything. also the new zoom docs feature is surprisingly good for brainstorming during a live session without needing to open another tab or app.

What do you dislike most about this product?

It is very memory consuming. on the other hand, when i have too many browser tabs open and zoom at the same time, my laptop becomes so hot and loud.

What recommendations would you give to someone considering this product?

It’s the best tool for distributed teams that need to stay in sync without exchanging a million emails.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

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