Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Drashti D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

virtual backgrounds are top tier.

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

It may sound silly, but the virtual backgrounds on Zoom are what keep me coming back. My hands disappear or blink all the time in other apps. The technology in Zoom is just better at keeping me away from my messy home office. This is the best tool for keeping your privacy and professionalism while working from home. I can have a meeting in my kitchen without anyone knowing, which gives me a lot of freedom and peace of mind.

What is your favorite aspect of this product?

I really like how the app works with other apps. It's very helpful that you can open a miro board or a trello card right in the meeting window. We don't need to share screens or switch tabs; we can just work together on the board in Zoom. Even in standard definition, the video is very clear. Plus, I can record locally to my computer for free, which is a feature that many other platforms charge for.

What do you dislike most about this product?

The app on my phone uses a lot of battery power. My phone gets hot and the battery dies quickly if I'm on a video call for more than 30 minutes. You really need to have a charger ready for meetings on the go.

What recommendations would you give to someone considering this product?

If your home office isn't great, I suggest you use Zoom. The noise suppression and background filters will hide a lot of mess. It lets you look professional no matter where you are sitting.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features

Okwesirieze A.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

A Collaborative Hub with Human Productive Features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I think it is its support for third party integration through the zoom app marketplace. This is important as it lets organizations connect Zoom Workplace with existing workflows more flexibly

What is your favorite aspect of this product?

For me it's the flexible meeting option which included breakout rooms, recordings, and easy screen sharing it's ease of use as well

What do you dislike most about this product?

It is resource intensive, and has a high bandwidth use. which eats battery and data and their support are sometimes slow

What recommendations would you give to someone considering this product?

I will say you should combine zoom with complementary tools and do not overload it. Strategically doing it will reduce much load and give better efficiency

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Konjengbam M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A Meeting Maestro, On the Cusp of Brilliance

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its user friendly interface is so good that it is easy to implement for even first time users. It is kind of one app for all which makes it unique. Its reliability is outstanding.

What is your favorite aspect of this product?

I love the reliable and power of this platform mainly for video conferencing purposes.

What do you dislike most about this product?

I wish the powerful features were less expensive. I wish that the whiteboard are more improved.

What recommendations would you give to someone considering this product?

My recommendation would be to test the core functionality through the free plan and then upgrade according to your needs.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Fair

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