Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Riya D.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Dependable Communication for Business

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Not just for video calling. Zoom Workplace streamlines all your meeting, chat, calendar and collaboration tools in one place.I personally have always had great success using the video/chat function for internal teams and clients alike.

What is your favorite aspect of this product?

Both audio/video quality and sharing was exceptionally dependable and seemed to be sooooo smooth. If you do need to use these presentations daily (which i need to present dashboards & reports on a regular basis and it's great not having the technical hang up in screen-sharing)

What do you dislike most about this product?

A few more of the enhanced collaboration capabilities take a while to get used to, and slower internet can affect some aspect of performance. A slightly lighter version could be useful as well, considering the desktop app usage.

What recommendations would you give to someone considering this product?

If your organization needs a virtual workspace, look no further than Zoom Workplace. Go beyond meetings and check out how you could also utilise the whiteboard tools and other features designed for effective collaboration.

Pros

  • Trustworthy
  • Inspires Innovation
  • Caring
  • Saves Time

Sourabh C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2026

Zoom Workplace honest review from an Engineer

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

We are mostly using zoom for our daily activity as connecting with our teammates, scheduling meetings, group calls and file sharing. In terms of use and simplicity, it is way ahead of its competitors, although in our organization we have used MS Teams also, but using zoom feels so easy and handy in daily life as a software engineer.

What is your favorite aspect of this product?

Daily meeting with teammates, sharing important files, security it provides, etc.

What do you dislike most about this product?

Nothing much but its uses a lot of data as compared to other similar platforms, this is what i feel. I may be wrong but yeah sometimes it uses a lot of mobile data to load or in video calls or meetings.

What recommendations would you give to someone considering this product?

If you are working in a small or mid size company, definitely you can consider this Zoom workplace. For large scale companies, they can also use but with some customization and security upgrades, which you can easily get from zoom support or vendor. I love this in my day to day work.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Abhishek Kumar T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2026

Perfect video Conferencing tool at lost cost

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I think the thing which differentiates it from others is its breadth of features like there are multiple features present in a single platform , they help us a lot

What is your favorite aspect of this product?

Actually we have been using it for so long now and we mainly use it as a meeting platform so its quality and audio conferencing is good , scheduling meeting is very easy , it is very very easy to use

What do you dislike most about this product?

I think its video quality can be improved a little bit like when we don't have any network problem even then its video quality is not upto the mark

What recommendations would you give to someone considering this product?

I would recommend it to every organization that want a perfect meting and scheduling tool at zero cost

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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