What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Gary M. G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2025
Can be hard to learn + use; unintuitive interfaces
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's perceived to be the shiny sexy newer platform
What is your favorite aspect of this product?
It's perceived to be the shiny sexy newer platform; has the Bling
What do you dislike most about this product?
Can be hard to learn + use; unintuitive user interfaces
What recommendations would you give to someone considering this product?
Weigh ease of use issues appropriately, they are underperceived yet real
Pros
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Rasheeqa N.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Chat is Simple and Effective
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Our marketing team of 15 uses the chat in every meeting. It's great for sharing links, asking questions without interrupting the speaker, and having side conversations.
What is your favorite aspect of this product?
It's simple but it works really well. I like that i can send a message to everyone, or just to one person privately. It helps keep our meetings on track because not every question needs to stop the presentation.
What do you dislike most about this product?
The chat disappears after the meeting ends. If someone shared an important link, you have to remember to save it before you leave the call, or it's gone forever. This is very annoying.
What recommendations would you give to someone considering this product?
For quick messages during a meeting, the chat is perfect. Just dont forget to save anything important from it.
Pros
- Trustworthy
- Altruistic
- Acts with Integrity
- Helps Innovate
Cons
- Less Reliable
Please tell us why you think this review should be flagged.
Jonathan P.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Waiting Room for More Control
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I'm a therapist and i have back-to-back appointments all day. the waiting room feature in zoom is essential for my work. it lets me control exactly when a client enters our session.
What is your favorite aspect of this product?
This gives my clients privacy. i can finish up with one person, take a breath, and then admit the next person from the waiting room when i am ready. it's like a real waiting room for my virtual office. it's very professional.
What do you dislike most about this product?
My only problem is that sometimes i forget to check the waiting room if i am writing notes. i wish the notification that someone is waiting was bigger or more obvious.
What recommendations would you give to someone considering this product?
For anyone who needs to manage who comes into a meeting and when, the waiting room is a perfect feature.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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