What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Jonathan L.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Effective, essential visual communication tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
- it has a user-friendly interface which makes it east for almost anyone to join or host a virtual meeting regardless for their technical capability. - can join a Zoom meeting from various different devices (laptop, desktop or web browser) with just a Zoom invite link. - free to use for the basic plan unless you choose the advanced one with offers more advances features.
What is your favorite aspect of this product?
- pretty easy to install, there is an option to join a Zoom meeting without downloading the Zoom app - most of the features are quite user friendly and intuitive, - cost is low/free. - audio and video quality is very consistent and high. It supports larger number of participants without much issues most of the time,
What do you dislike most about this product?
- basic plan only offers limited options, would love to see more options and features in the basic plan - occasionally, there could be some technical glitches especially joining larger group meetings. Issues like video freezing or difficulty connecting especially in areas with low/unreliable internet connections could happen sometimes so it'd great to improve this glitch in improve the quality of virtual meetings. - there are some concerns about privacy and security including data sharing practices and encryption issues. I'd appreciate if there could be more improvement in this matter.
What recommendations would you give to someone considering this product?
My recommendations is to do more research about the features and functionalities for similar products beforehand. Each of these similar products has their own strengths and weaknesses. There are many similar products (for example Zooms, Microsoft Teams) in the market; hence it is important for the users to find a product best to suit their needs at work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Aarush P.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2025
"Comprehensive collaboration tools."
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Integrates chat, screen sharing, and collaboration in meetings.
What is your favorite aspect of this product?
Easy real-time collaboration improves team productivity.
What do you dislike most about this product?
Occasional syncing issues with calendar integrations.
What recommendations would you give to someone considering this product?
Recommended specially for teams needing multi-tool integration.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Steven M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2025
Zoom is easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom does not force you to pay, where you can choose to use the free version unlike other tools that requires payments
What is your favorite aspect of this product?
I like to join the meeting with just a meeting link without the need for me to create an account, saves times and simplifies the work flow
What do you dislike most about this product?
Zoom does not work well if connected to VPN, sometimes, I see breakdown where I cannot hear well the words of the host
What recommendations would you give to someone considering this product?
I recommend the tool because it can be used freely
Pros
- Trustworthy
- Effective Service
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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