Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.6 /10
CX Score
8.8 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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In Partnership With SelectHub

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Friendly Negotiation

Feature Ratings

Average 84

Medical Records Integration

85

File Sharing Collaboration

84

Patient/ Physician Scheduling

84

Voice and Video Collaboration

83

Data Security

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

86

Quality of Features

85

Ease of IT Administration

84

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Vendor Support

82

Ease of Customization

82

Business Value Created

80

Product Strategy and Rate of Improvement

80

Zoom Workplace Reviews

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2026

Reliable and Efficient for Daily Collaboration

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Productive
  • Less Effective Service

Justin S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Defacto video conferencing software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It works, and it works reliably. It also has an easy to remember name, and benefited greatly from changing communications demands kickstarted by the events of 2020.

What is your favorite aspect of this product?

It works, consistently. It doesn't act up or get buggy.

What do you dislike most about this product?

Trying to get fancier, I don't need more features, just stay perfect at the thing you do. Focus on finding ways to improve the video experience without adding 100 new tools I'll never care to use.

What recommendations would you give to someone considering this product?

It's simple and easy, and works with everyone around the world. I haven't found a better software that works as efficiently across multiple platforms to connect them (ie windows, mac, phones, tablets, etc)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity