In Partnership With SelectHub
What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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In Partnership With SelectHub
Zoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Medical Records Integration
File Sharing Collaboration
Patient/ Physician Scheduling
Voice and Video Collaboration
Data Security
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Isha S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
very intuitive for new users.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
its the best one cause there is almost now learning curve. i share a link with a client who has never used it and they are in the meeting with one click. because it is superior to other similar tools that need an account to be created entirely or work in a certain browser.
What is your favorite aspect of this product?
i do love how the basic controls are always there now. the new streamlined toolbar makes it far more difficult to accidentally stay on mute while you are trying to speak. also damn aired, the "mark all as read"feature in chat is a small thing I use quite frequently for my own sanity.
What do you dislike most about this product?
it still crashes infrequently when attempting to share my screen with running high resource using software on the background. not that it happen much but its annoying when it does.
What recommendations would you give to someone considering this product?
it is the best option for anyone working with external customers requiring a platform that "just works" for all parties.
Pros
- Continually Improving Product
- Performance Enhancing
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
Dania M.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
the docs feature is downright useful.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.
What is your favorite aspect of this product?
i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.
What do you dislike most about this product?
the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.
What recommendations would you give to someone considering this product?
if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Zoya K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Finally a real personal assistant.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The thing that stands out here is the way this is all woven together in a seamless flow. It’s better than traditional meeting apps, because it actually helps you prep for the next call by pulling in relevant docs and past notes automatically. it saves me so much time every fucking morning.
What is your favorite aspect of this product?
The noise cancellation is incredible. i have a dog that will bark at literally all the deliveries and my coworkers never hear anything. also the new zoom docs feature is surprisingly good for brainstorming during a live session without needing to open another tab or app.
What do you dislike most about this product?
It is very memory consuming. on the other hand, when i have too many browser tabs open and zoom at the same time, my laptop becomes so hot and loud.
What recommendations would you give to someone considering this product?
It’s the best tool for distributed teams that need to stay in sync without exchanging a million emails.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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