What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Whiteboard Software category

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

4
Since last award

88 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

7% Negative
8% Neutral
85% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 81

Screen Sharing

85

Sticky Notes

83

Annotation

83

Surveys and Polling

82

Infinite Canvas

81

Collaboration

80

Integration with Meeting Solutions

80

Record, Save, and Export Canvases

80

Multimedia Content

79

Role-Based Access

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

82

Quality of Features

82

Usability and Intuitiveness

81

Breadth of Features

81

Ease of IT Administration

81

Vendor Support

79

Ease of Customization

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Ease of Data Integration

77

Zoom Workplace Reviews

Kurupali V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

A Solid Data Protection Asset.

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace apart is its extremely granular enterprise compliance and data residency options. Unlike competitors who frequently mask backend security, Zoom touts clear end-to-end encryption and gives admins control over regional data routing. The architecture transparency greatly simplifies the managing of complex cross-border data transfer requirements for global organizations.

What is your favorite aspect of this product?

The centralized security dashboard along with the extensive audit logging and investigating capabilities. For example, the data protection manager wants to see authentication methods for each user, what levels of security are set in a meeting, and who can share files with whom. Zoom Workplace integrates key compliance metrics and KPIs from the aforementioned applications into a simple, well-structured application interface that drives down investigation time of potential incidents.

What do you dislike most about this product?

Constant compliance and tedious manual oversight from my security team are required to manage API permissions and monitor third-party vendors so they continue to comply with our privacy standard.

What recommendations would you give to someone considering this product?

Administrative settings before widespread deployment. Put in a stop to end-to-end encryption for any sensitive meetings and immediately lock down the app marketplace. Establish a stringent vetting process for all third-party integrations to mitigate the risk of unauthorized data access, while continuing to leverage collaborative tools within the platform.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Client's Interest First

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status
  • Less Effective Service

Vedika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Best app for mobile meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Almost every video chat app out there has subpar mobile apps that suck up your battery and drop calls all the time. Zoom on iOS and Android is surprisingly great and well optimized. I can switch from my laptop to phone while walking to my car without zoom crashing or freezing.

What is your favorite aspect of this product?

My favorite feature on the mobile app is the safe driving mode. It disables your video and gives you a huge “tap to speak” button so you won’t get distracted driving. Sharing my screen from iPhone works great as well when I need to quickly show someone an app mockup or setting.

What do you dislike most about this product?

Battery drain is pretty heavy if you leave your camera on for more than an hour. My phone tends to heat up after long calls.

What recommendations would you give to someone considering this product?

If you travel often or have to take an occasional team meeting from your phone Zoom’s mobile app is a game changer. It allows you to be productive from anywhere.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Arpit K.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

The Standard for Large Scale Meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.

What is your favorite aspect of this product?

Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.

What do you dislike most about this product?

File sharing capabilities within the platform can be improved upon as they lack structure and context.

What recommendations would you give to someone considering this product?

If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

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