What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
4
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Helps Innovate
- Saves Time
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Sticky Notes
Annotation
Surveys and Polling
Infinite Canvas
Collaboration
Integration with Meeting Solutions
Record, Save, and Export Canvases
Multimedia Content
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Kurupali V.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2026
A Solid Data Protection Asset.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace apart is its extremely granular enterprise compliance and data residency options. Unlike competitors who frequently mask backend security, Zoom touts clear end-to-end encryption and gives admins control over regional data routing. The architecture transparency greatly simplifies the managing of complex cross-border data transfer requirements for global organizations.
What is your favorite aspect of this product?
The centralized security dashboard along with the extensive audit logging and investigating capabilities. For example, the data protection manager wants to see authentication methods for each user, what levels of security are set in a meeting, and who can share files with whom. Zoom Workplace integrates key compliance metrics and KPIs from the aforementioned applications into a simple, well-structured application interface that drives down investigation time of potential incidents.
What do you dislike most about this product?
Constant compliance and tedious manual oversight from my security team are required to manage API permissions and monitor third-party vendors so they continue to comply with our privacy standard.
What recommendations would you give to someone considering this product?
Administrative settings before widespread deployment. Put in a stop to end-to-end encryption for any sensitive meetings and immediately lock down the app marketplace. Establish a stringent vetting process for all third-party integrations to mitigate the risk of unauthorized data access, while continuing to leverage collaborative tools within the platform.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Client's Interest First
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Less Effective Service
Please tell us why you think this review should be flagged.
Vedika P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2026
Best app for mobile meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Almost every video chat app out there has subpar mobile apps that suck up your battery and drop calls all the time. Zoom on iOS and Android is surprisingly great and well optimized. I can switch from my laptop to phone while walking to my car without zoom crashing or freezing.
What is your favorite aspect of this product?
My favorite feature on the mobile app is the safe driving mode. It disables your video and gives you a huge “tap to speak” button so you won’t get distracted driving. Sharing my screen from iPhone works great as well when I need to quickly show someone an app mockup or setting.
What do you dislike most about this product?
Battery drain is pretty heavy if you leave your camera on for more than an hour. My phone tends to heat up after long calls.
What recommendations would you give to someone considering this product?
If you travel often or have to take an occasional team meeting from your phone Zoom’s mobile app is a game changer. It allows you to be productive from anywhere.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Arpit K.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2026
The Standard for Large Scale Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.
What is your favorite aspect of this product?
Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.
What do you dislike most about this product?
File sharing capabilities within the platform can be improved upon as they lack structure and context.
What recommendations would you give to someone considering this product?
If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.
Pros
- Efficient Service
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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