What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Danielle M.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
so easy to use even my grandparents can use it
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom just feels natural to use. It's a smooth signing up and on process and easy to use for any level employees with or without computer experience
What is your favorite aspect of this product?
I personally like the background options and dont have to worry if the room im in looks messy or not.
What do you dislike most about this product?
N/a i like everything so far.
What recommendations would you give to someone considering this product?
Take your time and get to know everything about it
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
Sharad S.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2025
Overall its a great product, definitely recommend
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great maintenance services and responses on tickets raised in case of any issues
What is your favorite aspect of this product?
mostly that its very user friendly
What do you dislike most about this product?
sometimes hang a lot
What recommendations would you give to someone considering this product?
Overall its a great product, must give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ritesh P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2025
The features that protect are now robust.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
"Zoombombing" used to be fun, but Zoom Office has definitely put a stop to it. It is more safer now than it was years ago. Because of the end-to-end encryption options, we feel safe chatting about private information. It now feels like a business.
What is your favorite aspect of this product?
I like the "suspend participant activities" panic button. If something goes wrong, I can immediately turn it all off. It's nice to be able to lock a meeting after everyone has arrived. When screen sharing contain watermarks, people are less inclined to capture screenshots of private material. The management panel gives you a lot of control over what users can and can't do.
What do you dislike most about this product?
The default protection settings can be a little too strict. People occasionally become stuck in the waiting area or have difficulties with their passcodes since the rules are so rigorous.
What recommendations would you give to someone considering this product?
If you need to discuss about private information or the law, Zoom is now safe to utilize. Just check that the settings are right. If you put it up right, you can use it for HIPAA-compliant discussions.
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Caring
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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