Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Payal S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

The rooms for meetings are wonderful.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I use Zoom Workplace because it provides breakout rooms, which are great for me as a business trainer. This is also in Teams, but Zoom's is easier to follow. I can give individuals jobs automatically or by hand, and I can send notes to all the rooms at once. It performs an excellent job at teaching classes. It doesn't take long or much effort to get from the main room to the meeting rooms.

What is your favorite aspect of this product?

I enjoy that I can go from one room to another to check on things. People who are taking part also have a "ask for help" button that lets me know when they are having trouble. The timers in the conference rooms help everything stay on track. I really appreciate the new "immersive view," which makes it feel like everyone is in a real classroom. I really enjoy that it's not like the normal "grid view."

What do you dislike most about this product?

I don't like that there is a countdown timer that you can't skip when the meeting rooms are full. We have to wait the right period of time, which is usually 60 seconds. I want everyone back right away sometimes.

What recommendations would you give to someone considering this product?

If you organize classes, workshops, or training events, this is the only tool you should consider about. Managing sub-groups is easier than managing full groups. It gives you the power of a real school on the internet.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Sohaili B.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Zoom ensure we collaborate anywhere work as a team

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The reason why i rate Zoom as the best virtual communication platform is because it saves us a lot of money especially someone like me working in a renote area i am able to collaborate and run my organization smoothly through zoom. I am able to hold team meetings everyday and i am able to pass what i want and also get feedback. The platform serves as a social operating system, connecting people, processes and data seamlessly all in one place.

What is your favorite aspect of this product?

I like it's capacity to establish collaborative micro-spaces within a unified environment ranging from project specific rooms to communities of practice. This makes it possible to manage a wide variety of initiatives without distupting the overall user experience.

What do you dislike most about this product?

Zoom has brought up together all my team members and co-workers to work in a collaborative environment hence we're able to achieve a lot in one Workspace while delivering to our customers.

What recommendations would you give to someone considering this product?

Zoom is a true definition of true collaboration with persistent Workspace.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rupali V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Working with apps made by other developers

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We like Zoom Workplace since it has an app store. We use Jira and Asana apps that are already in the meeting window. It's a lot better than having to open different tabs in your browser. This manner, the meeting turns into a place to get things done instead of just speak. One of the best aspects about the program is that it automates the job flow.

What is your favorite aspect of this product?

I enjoy that the "timer" app helps me keep everyone on track during the meeting. Google Drive and Dropbox make it easy to show files without needing to download them first. Over time, the whiteboard has changed to include sticky notes and templates that save themselves to the cloud. It now seems like a complete set for working together. You can also use video clips for changes that happen at different times.

What do you dislike most about this product?

It can be challenging to remember all of these apps. Sometimes, the side bar gets too congested with plug-ins and chat windows. It can feel a little cramped on a smaller notebook screen.

What recommendations would you give to someone considering this product?

If your company uses a number of SaaS apps, Zoom's connections are ideal. You should explore around the markets for tools that fit with how you work, I think. It changes zoom from a phone replacement to a dashboard for getting things done.

Pros

  • Fair
  • Altruistic
  • Generous Negotitation
  • Over Delivered

Cons

  • Less Productive
  • Commodity Features

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