Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Tarun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Providing better solution to manage projects easil

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the best software for task and project management for all type of projects. It's ai features works outstanding as we don't require to write a description of tasks It generates description according to the provided summary that saves time and overall efforts to manage tasks.

What is your favorite aspect of this product?

The best part of using this platform is its ability to manage the tasks and project in our application life cycle or bug tracking. It's new ai features works seamless to manage the tasks we are able to create sub tasks summary with helps of AI tool in jira they are enhancing more features day by day that directly saves time and user efforts.

What do you dislike most about this product?

All features in this software works good and no more dislike with using this software.

What recommendations would you give to someone considering this product?

I recommend this software to manage all type of projects. It has best features to manage multiple projects at the same time, we can easily create backlogs sprint and followups on task easily that saves time and overall cost.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

RAMTEJ B.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

Amazing and must software for any company

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Very good with the project management and release management. Good with big tracking and subtasks that are interlinked with eachother

What is your favorite aspect of this product?

Time tracking Reports of the productivity Release management

What do you dislike most about this product?

None at this point . I like the tool very much . This really helps me to be in organized

What recommendations would you give to someone considering this product?

Good for project management Easily trackable Team time tracking Release management Reports and visuals

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Riddhi B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Makes teamwork easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.

What is your favorite aspect of this product?

What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.

What do you dislike most about this product?

One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.

What recommendations would you give to someone considering this product?

I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Jira Comparisons