Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ankit R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2026

Flexible Project Tracking Platform That Works Well

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out because of how customizable it is for different workflows and team structures. Unlike simpler task management tools, it provides detailed sprint planning, backlog tracking, reporting, and integration options that are especially useful for software development teams. It also scales well as projects grow, which makes it practical for both small and large organizations.

What is your favorite aspect of this product?

The feature I use the most is the sprint and issue tracking system. It gives a clear view of task ownership, progress, priorities, and blockers in one place. I also like the ability to customize dashboards and workflows because it helps teams organize projects in a way that matches their actual process instead of forcing a fixed structure.

What do you dislike most about this product?

Jira can feel complicated at first, especially for users who are not familiar with project management tools. Some configuration settings and administrative options take time to understand, and larger projects can sometimes make the interface feel crowded. Performance can also slow down slightly when handling very complex workflows or large ticket volumes.

What recommendations would you give to someone considering this product?

I would recommend starting with a basic workflow and gradually adding customizations after the team becomes comfortable with the platform. Jira works best when processes are kept organized and consistent across the team. It is particularly useful for agile development environments where tracking tasks, releases, and collaboration are important.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Sunny K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Built for Real Engineering Workflows

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The big difference is flexibility. Teams can customize workflows, issue types, permission, automation, and dashboards to match how they actually work instead of forcing a rigid process. And compared to lighter tools like Trello or Asana, Jira has a steeper learning curve, but it scales much better for complex engineering environments. It’s especially strong when multiple teams, large backlogs, release cycles, and technical dependencies need to be managed in one place.

What is your favorite aspect of this product?

The aspect that stand out traceability. Being able to connect commits, pull requests, deployments, bugs, and documentation back to a specific task creates a very organized workflow. And what makes Jira feel different from similar tools is that it was clearly designed with real engineering environments in mind.

What do you dislike most about this product?

The thing that can be frustrating is how inconsistent Jira experience are across companies. Since every organization customizes it differently, switching teams often means relearning workflows, permission, naming conversations, and board structures. And the search and filtering system, while powerful, also a learning curve.

What recommendations would you give to someone considering this product?

The important thing is investing time in onboarding and standards early. Since Jira is highly customizable, teams should agree on conventions for ticket structure, sprint management, labels, priorities, and workflows. And I’d also recommend being realistic about the learning curve. Jira is not the most beginner-friendly project management tool, especially for non-technical teams or startups that just need lightweight task tracking.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Less Friendly Negotiation

Dennis M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

My overall experience with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I like Jira because it is highly scalable for both small teams and and large enterprises. I like how it provides strong workflow customization , task tracking and reporting capabilities that help us stay organized and productive.

What is your favorite aspect of this product?

Jira helps us manage deadlines, priorities and workloads effectively. I also like how it supports better decision making with real-time reporting and insights.

What do you dislike most about this product?

Jira has been very useful and I don't have anything negative to say about it.

What recommendations would you give to someone considering this product?

Jira is great, cost-effective and user-friendly. I highly recommend it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Most Popular Jira Comparisons