Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Priti K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

The ultimate agile companion.

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

I tried asana for a bit but it just felt like a bloated to-do list compared to the way jira does agile ceremonies. It’s the best because scrum and kanban boards are in the product natively - not as an afterthought. The reports like burn-down chart means i have actual data to present me boss and not just rely on guessing how the sprint went. It really closes the communication gap between management and developers.

What is your favorite aspect of this product?

It’s flexibility in the workflows is why i use this tool every day. I'm also able to specify just how a ticket flows from beginning to end, reflecting our internal process perfectly. I also appreciate the mobile app to check things on the go because its surprisingly responsive and clean. Being able to tag team members and keep all the discussion within the ticket is excellent for maintaining clarity around why decisions were made.

What do you dislike most about this product?

It’s quite a while to get everything up and running properly, and the learning curve is steep for non-technical staff. The permissions settings can be a bit too granular and difficult to manage at times.

What recommendations would you give to someone considering this product?

You may want to use this as you are sprinting and using velocity properly overtime. It is a powerful beast that rewards you for mastering it.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Acts with Integrity

Cons

  • Less Inspiring
  • Less Reliable
  • Less Performance Enhancing

Hemant G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Efficient, flexible, and team‑friendly tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart with its deep flexibility and strong focus on agile project management. It’s highly configurable, letting teams adapt workflows to their exact needs, and it integrates tightly with development tools, making it ideal for software teams. Compared to more rigid tools like Microsoft Project, Jira emphasizes adaptability and collaboration rather than strict scheduling.

What is your favorite aspect of this product?

What I enjoy most about Jira is how customizable it is that you can shape workflows to fit exactly how your team operates. The agile boards make tracking progress simple and visual, which keeps everyone aligned. On top of that, its integrations with development tools help streamline the whole process from planning to delivery.

What do you dislike most about this product?

The part I find most frustrating about Jira is that it can feel overwhelming for new users because of all the configuration options. Setting up workflows sometimes takes more time than expected, and the interface can get cluttered when managing large projects. It also tends to slow down a bit when handling very complex boards.

What recommendations would you give to someone considering this product?

If you’re thinking about using Jira, I’d suggest starting small with a single project to get familiar with its features before rolling it out widely. Take time to customize workflows so they match how your team actually operates. Also, make use of its integrations with development tools, as they can really boost efficiency and keep everything connected.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Olivia L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

A journey from idea to deployment

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I have seen that while other platforms are closed, Jira is an open hub supported by a massive marketplace. Plus, it is highly customizable. It lets us integrate for testing or specialized reporting directly into the core UI, allowing it to scale with organizational complexity.

What is your favorite aspect of this product?

The traceability matrix within Jira is indispensable for our security audits. I can trace any production release back to its specific line of code and the original business requirement. This automated chain of custody is a massive competitive advantage in highly regulated environments.

What do you dislike most about this product?

I think its unparalleled flexibility and customization, being its greatest strength, is also its biggest weakness, often leading to over-engineering and administration overhead.

What recommendations would you give to someone considering this product?

Jira’s power demands a proper strategy to realize its full potential while avoiding administrative chaos. A new user should focus on starting with a simple workflow, invest time in user training on basic navigation, and logging work to ensure consistent data quality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

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