Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Naman S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Reliable and strong project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to integrate with tools like github and slack. Good for tracking bugs and issues in details. Easy to customize workflows according to the team needs Detailed reports and dashboard available Can generate the worklog hour sheet of team easily for billing

What is your favorite aspect of this product?

Smooth experience with scrum and kanban boards Integrates easily with other tools Easy issue and bug tracking to manage team work and project

What do you dislike most about this product?

Limited customization in some areas without plugins UI is not very beginner-friendly Dashboard setup is not very intuitive sometimes

What recommendations would you give to someone considering this product?

Use filters and labels to stay organized Keep workflows simple to avoid confusion Assign a jira admin for better management Keep permissions and roles clearly defined

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Raj K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Powerful and flexible project management tool.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is native scrum and kanban boards, sprint planning and backlog management. And other tools has badic task board and limited reporting functionality. Jira has advance bug tracking tool and customise workflow and other has simple task lists. Major difference is jira integrates with GitHub and CI/Cd pipeline and other has limited integrations.

What is your favorite aspect of this product?

My favourite is customisation of workflow very easy and system of tracking issue is very easy.This flexibility helps to track the process clearly and manage the bug without any problem.

What do you dislike most about this product?

Jira has many features and configuration so for new user it’s little confusing to handle it. Jira slow to load when many issue handle in any projects.As users increasing the pricing increasing simultaneously.

What recommendations would you give to someone considering this product?

When issue assign to other team than easily monitoring the task. Team can manage sprints, backlogs and story point. Jira has also integrates with tool GitHub and Slack. Jira has manage development projects efficiently.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sandeep K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

A developer's best friend.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira wins over monday. Com, since it is tailored more toward the technical side of the house versus marketing tasks. It is the best at that because it speaks software engineering native with releases and versions support. The close integration with bitbucket lets me see code changes directly in the management tool. It makes the leap from planning to doing feel really smooth and organic.

What is your favorite aspect of this product?

The filtering system is super powerful, and i can build a view for every different facet of my day. I love that i can automate transitions so when i open a branch the tickets moves to "in progress" automatically this type of automation gives the tool an impression that works for me, rather than vice versa. They have a versatile comment system that supports markdown which is great for sharing code snippets.

What do you dislike most about this product?

With so many buttons/options of which i never use and then the user interface feels a little crowded. Though the website does undergo maintenance at inopportune times.

What recommendations would you give to someone considering this product?

If your team lives inside their ide and wants a project tool that fits into that world than this is it. So powerful it can do anything you throw at it.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First

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