What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Abhishek M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Uninterrupted collaboration for creatives.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
i switched from google meet because the collaboration tools available are just in a deeper level. zoom work place is best cause it brings white boards and shared documents right into the meeting window. we can actually work on a design together while we're talking instead of switching back and forth between tabs. it feels like a real space instead of just a video calling app.
What is your favorite aspect of this product?
Being able to make ideas with the ai right on the board helps to get through creative blocks. being able to use the video clips feature to send quick updates to the team without having to hop on a live call is also great for keeping the communication flowing and not cluttering up my calendar.
What do you dislike most about this product?
the notifications get a little overwhelming.if you're in a lot of channels, the pings are constant and it takes a while to fine-tune the "do not disturb" settings to a point where they aren't distracting.
What recommendations would you give to someone considering this product?
i highly suggest this for creative teams or startups who need to brainstorm a lot smell way more than just a meeting tool, it is a productivity powerhouse.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Karanveer S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Very advanced, provides best collaboration tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The best feature of teams is, it provides the best integration with Microsoft 365, we can easily use outlook, onedrive, sharepoint all at one place. Also if you are enterprise company please use teams as it is provide up to mark performance.
What is your favorite aspect of this product?
The connectivity with other tools like outlook, excel, word etc also you have to onedrive, sharepoint for your file or document storage. You can work on all of these tools without leaving teams in real time only.
What do you dislike most about this product?
Due to lot of integration with other tools it is really heavy software. Please work on the performance optimization.
What recommendations would you give to someone considering this product?
I highly recommend to use this product to others, as it is enterprise level dedicated software and very helpful customer support
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Jinal T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The ultimate global instant messaging.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Global business instant messaging arena is its unmatched security architecture and stringent compliance certifications. While other apps only concentrate on speed, this platform ensures that information that is considered confidential and being shared between international businesses is completely secure. Its powerful combo of information barriers and complex e-discovery capabilities make them the only logical choice for massive, highly regulated multinational enterprises with high global collaboration demands.
What is your favorite aspect of this product?
We strongly appreciate the high degree of customization that can be made for individual user profiles and status messages. In a global distributed workforce with several hours of differences between us and our colleagues across the world, communicating our precise availability and current time zone to them is absolutely essential. The fact that i can schedule certain messages outside my office hours and customize notification routing depending on my working hours makes it possible to have a remarkably healthy work-life balance even though i'm interacting with teams across the world on an almost daily basis.
What do you dislike most about this product?
One of the points that i found most frustrating is that the experience across different platforms is not very consistent. The web browser version does not provide all the essential features of the dedicated desktop application, especially when it comes to advanced video conferencing settings and screen sharing complex options. Furthermore, the mobile application, while generally reliable, sometimes times fail to push urgent instant messaging notifications in a timely manner, which is a massive liability when dealing with such time sensitive corporate crisis spanning over multiple global time zones.
What recommendations would you give to someone considering this product?
For large multinational corporations, enforce the use of the fully-featured desktop application to guarantee that all employees have access to the full range of the collaboration tools. Have strict data retention policies early on to manage the massive volume of global live-instant messaging history. Encourage your international workforce to strictly update their status messages to create respect for different working hours to avoid unnecessary communication across corporate mails after office hours too.
Pros
- Performance Enhancing
- Saves Time
- Fair
- Acts with Integrity
Cons
- Slower Product Innovation
- Vendor Friendly Policies
- Less Transparent
Please tell us why you think this review should be flagged.
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