What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Security Protects
- Helps Innovate
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Voice Recognition
Continuous UCC
Presence IM
Mobility
CRM CSM Integration
Centralized Management Portal
AI-Powered Meeting Assistance
Third-Party Integration
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Naresh V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Excellent platform for business meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has a lot of features as compared to other but it's AI features and quality of video and audio conferencing is just amazing that provide a reliable and interactive environment for meetings and scheduling and attending meetings is too easy with using this software.
What is your favorite aspect of this product?
It provides user to sufficient features to do business meetings as well as team meetings it provides alot of features like screen recording voice enhancer which makes our meetings more effective.
What do you dislike most about this product?
There is nothing to dislike with using this software.
What recommendations would you give to someone considering this product?
It has sufficient features to schedule meetings and attend meetings it provides good quality of video and audio conferencing along with the screen sharing feature and at a effective price cost which is best part of the software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Abhishek Kumar T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2026
Perfect video Conferencing tool at lost cost
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think the thing which differentiates it from others is its breadth of features like there are multiple features present in a single platform , they help us a lot
What is your favorite aspect of this product?
Actually we have been using it for so long now and we mainly use it as a meeting platform so its quality and audio conferencing is good , scheduling meeting is very easy , it is very very easy to use
What do you dislike most about this product?
I think its video quality can be improved a little bit like when we don't have any network problem even then its video quality is not upto the mark
What recommendations would you give to someone considering this product?
I would recommend it to every organization that want a perfect meting and scheduling tool at zero cost
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Vedika P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2026
Best app for mobile meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Almost every video chat app out there has subpar mobile apps that suck up your battery and drop calls all the time. Zoom on iOS and Android is surprisingly great and well optimized. I can switch from my laptop to phone while walking to my car without zoom crashing or freezing.
What is your favorite aspect of this product?
My favorite feature on the mobile app is the safe driving mode. It disables your video and gives you a huge “tap to speak” button so you won’t get distracted driving. Sharing my screen from iPhone works great as well when I need to quickly show someone an app mockup or setting.
What do you dislike most about this product?
Battery drain is pretty heavy if you leave your camera on for more than an hour. My phone tends to heat up after long calls.
What recommendations would you give to someone considering this product?
If you travel often or have to take an occasional team meeting from your phone Zoom’s mobile app is a game changer. It allows you to be productive from anywhere.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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