Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Prince S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

A smoother way to work together

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Unlike tools that focus mainly on video meetings, Zoom Workplace creates a more complete environment for day-to-day collaboration. Conversations, meetings, and shared work all fit into the same workflow, making it easier to stay connected and keep projects moving without constantly jumping between different platforms. That broader approach helps communication feel more seamless and supports teamwork beyond just scheduled calls.

What is your favorite aspect of this product?

Being able to move from a conversation to a meeting and then back to ongoing collaboration without changing platforms is probably the feature I value the most. It creates a smoother work experience and helps keep discussions, decisions, and follow-up actions connected in a more natural way.

What do you dislike most about this product?

As more collaboration features are added, it can take a little time to discover and make full use of everything available. While the platform remains easy to use overall, some capabilities may not be immediately obvious until users spend more time exploring the workspace.

What recommendations would you give to someone considering this product?

Making use of more than just the meeting functionality can significantly improve the overall experience. Taking time to explore messaging, collaboration, and workspace features helps create a more connected workflow and allows teams to get greater value from the platform beyond video calls alone.

Pros

  • Inspires Innovation
  • Caring
  • Client Friendly Policies
  • Altruistic

Arpit K.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

The Standard for Large Scale Meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.

What is your favorite aspect of this product?

Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.

What do you dislike most about this product?

File sharing capabilities within the platform can be improved upon as they lack structure and context.

What recommendations would you give to someone considering this product?

If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Shilpa G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Zoom Review

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom as my experience It is good for doing daily scrum calls with clients as well as team members. It gives us rich audio & video quality with very low latency and background noise optimization. It available on all platforms like web, desktop and mobile app.

What is your favorite aspect of this product?

Screen sharing, white boarding and screen recording all are my favorite features. Also zoom meeting transcription helps us to save time in note taking and making summary.

What do you dislike most about this product?

Switching calls from one device to another is not easy. Sometimes I feel background noise optimization doesn't work in web app.

What recommendations would you give to someone considering this product?

Zoom using from the Covid time. It never disappoint us so always recommend and good to use tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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