Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Priya G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Makes large meetings feel manageable

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's really easy to run a 50-person meeting on zoom compared to other apps. the host controls are very fine grained and allow me to easily mute the whole group or even lock the meeting. it seems really stable even with 50 feeds. it's designed for the job.

What is your favorite aspect of this product?

I like the ability to use the "spotlight" mode to keep the primary speaker on-this gives everyone a point of focus. breakout rooms is also important to divide folks up for discussion. the quality of the recordings is always good and manageable size. it's a great, very professional tool for corporate use.

What do you dislike most about this product?

It can be a bit cluttered with the chat, the participant list and the video all on the screen. you need a large screen.

What recommendations would you give to someone considering this product?

It's the only tool i would use if i have a meeting in a big organisation, or need to host a large meeting. very stable and gives me full control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Riddhi B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Smooth, Reliable, and User-Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace feels less like a tool and more like a space where work just happens. You can chat, meet, and share things without jumping between apps, which makes the day smoother. It quietly helps out with things like meeting notes, so you don’t have to remember everything. The calls are usually clear, even on average internet. Overall, it’s simple, comfortable, and easy to get used to.

What is your favorite aspect of this product?

My favorite part is how easy everything feels in one place. I can chat, meet, and share without switching apps. It just makes my workday simpler and less stressful.

What do you dislike most about this product?

Sometimes it can use a lot of system resources and slow things down a bit. Notifications can also feel overwhelming if not managed properly. And occasionally, updates change the layout, which takes time to adjust.

What recommendations would you give to someone considering this product?

If you are thinking about using Zoom Workplace, start with the basics so it feels simple. Adjust the settings to suit your needs. Try the helpful features like meeting summaries. Give it a little time, it becomes easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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