Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

86

Communications

84

Voice Recognition

83

Continuous UCC

83

Presence IM

83

Mobility

83

CRM CSM Integration

82

Centralized Management Portal

82

AI-Powered Meeting Assistance

82

Third-Party Integration

80

Analytics Reporting

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

80

Zoom Workplace Reviews

Nitin K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Simple Yet Powerful Meeting Solution

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace stands out because it combines ease of use with a wide range of features like breakout rooms, screen sharing, and reliable video quality. It works well for both small meetings and larger sessions, making it flexible for different team needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom Workplace is its reliability, it works smoothly even with larger groups and offers helpful features like screen sharing and breakout rooms.

What do you dislike most about this product?

Sometimes the number of features can feel a bit overwhelming at first, but once you get used to it, it becomes very flexible and useful.

What recommendations would you give to someone considering this product?

I would recommend Zoom Workplace to teams looking for a reliable and feature-rich collaboration tool. It works well for both small meetings and larger sessions, and once you get familiar with the features, it becomes very effective for day-to-day communication.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mohit R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

The ultimate remote brainstorming tool.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Whiteboard difference is "whiteboard is the best because, since the whiteboard is persistent, meaning we can start a drawing in one meeting as it's still there when we get back the next week, it's not merely a temporary sketchpad, it's a real collaborative, then goes on to say "it's more tactile and fluid than the whiteboards in other apps are."

What is your favorite aspect of this product?

The "smart gallery" view is really helpful for when more than one person is in the same physical room. Crops them within individual squares so that they look like remote participants. I also absolutely love the "apps" integration - we use a timer app right inside zoom that helps us to keep our standups moving along at a brisk pace. The audio clarity is always stellar.

What do you dislike most about this product?

Unavailability in join some times the "join" process will take an extra click if the app has to get updated. I find the "end meeting" vs "leave meeting" buttons a bit confusing when starting off as a host.

What recommendations would you give to someone considering this product?

It's a great choice for creative teams who work with devising visualizations of their ideas, and need to work in real-time on the same idea.

Pros

  • Continually Improving Product
  • Unique Features
  • Saves Time
  • Fair

Cons

  • Vendor Friendly Policies
  • Less Transparent

Avishek s.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

A timely upgrade to zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is highly stable, have inbuilt solution for spamming issue, the ai companion feature solves and lir and instant voice to video conversions is great for b2b explanations.

What is your favorite aspect of this product?

Ai companion is a best feature as gives a lot of active insights

What do you dislike most about this product?

The trial license to test the program was minimum 19 seats for atleast a year which is crazy.

What recommendations would you give to someone considering this product?

Negotiate on the trial period. But yea the product is actually good so you might just like it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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