What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Security Protects
- Helps Innovate
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Voice Recognition
Continuous UCC
Presence IM
Mobility
CRM CSM Integration
Centralized Management Portal
AI-Powered Meeting Assistance
Third-Party Integration
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
PANKAJ K.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2026
Easy to use interface (even for beginners)
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better meeting controls (mute all, waiting room, host control) and Strong integration with work tools (Google Calendar, Slack, etc.)
What is your favorite aspect of this product?
Supports large meetings (100+ participants) and Screen sharing + recording features
What do you dislike most about this product?
Free version has 40-minute limit for group meetings Security concerns in past (though improved now) Can consume more battery on mobile
What recommendations would you give to someone considering this product?
Reliable for office meetings, classes, and webinars Trusted by companies, schools, and freelancers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Karanveer S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Zoom is a great software, very reliable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The best thing it is not very complex like other products, very easy to use and it provides all in one features like meetings, phone calls , chats, documentation etc. It has a built in AI to support or help in taking notes.
What is your favorite aspect of this product?
The new AI assistance is helping so much it automates meetings notes, tasks and works faster.
What do you dislike most about this product?
Only issue is the very useful features are only there in paid plans of zoom,
What recommendations would you give to someone considering this product?
try the free version first and I highly recommend zoom for your meetings, chats etc, If you like this product then purchase the paid plans to use the AI and more advance features
Pros
- Continually Improving Product
- Effective Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Anichet S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2026
Good software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Integration capabilities and ease of use. Also good for large team
What is your favorite aspect of this product?
Broader connectivity and data that offers also the ease of use
What do you dislike most about this product?
sometimes very Complex information which is hard to decode
What recommendations would you give to someone considering this product?
Go for it if you have enough usage for this product
Pros
- Caring
- Saves Time
- Security Protects
- Altruistic
Cons
- Less Productive
- Less Reliable
- Less Effective Service
Please tell us why you think this review should be flagged.
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