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Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.7 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

90 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

8% Negative
9% Neutral
83% Positive

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Fair

Feature Ratings

Average 87

Collaboration

91

Customer Service Management

90

Account and Contact Management

90

Analytics and Reporting

89

Telephony and Call Center Management

89

Lead Management

88

Marketing Management

88

Sales Management

86

Activity and Workflow Management

86

Quote Contract and Proposal

83

Mobile

81

Vendor Capability Ratings

Average 85

Vendor Support

92

Availability and Quality of Training

90

Business Value Created

89

Breadth of Features

89

Ease of IT Administration

88

Quality of Features

87

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

81

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Keap Reviews

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Keap is one in all software for CRM users.

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

It permits us to perform various forms of segmentation according to the needs we have, to form a campaign, we will segment the audience according to the merchandise we have if they’re frequent customers or potential customers. It conjointly contains a CRM that enables us to assign activities, and see the progress of our tasks and the project in general.

What is your favorite aspect of this product?

Keap is extraordinary because it consolidated numerous different applications for me. Currently, I have it all in one place with just one learning curve. It also came out cheaper for me than all my alternative software systems combined. The flexibility to form almost endless automation of emails and other business tasks is incredible. For me what was overwhelming was wherever to start, but due to the community and the availableness of endless examples and articles, I may quickly make out wherever to focus my efforts. For anyone beginning with Keap, I extremely suggest doing one of the Keap Academy workshops to urge you to go!

What do you dislike most about this product?

Learning automation is certainly a learning curve. Trying to grasp how everything works along and the way to set it up has been a challenge. However, Keap conjointly contains an extraordinary coaching website that you simply get access to and they are constantly put on webinars and training to assist all of us to get an improved grasp on how to use it best.

What recommendations would you give to someone considering this product?

I have run my way through many email marketing services and CRMs through my own business and thru client work. All of them have their little quirks and peccadilloes, therefore selecting the proper one for your business goes to depend upon what specific services you wish and what frustrates you the least. It’s the foremost versatile way to build an email campaign that I’ve seen, and once you learn it, it’s pretty simple to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Generous

Nataliea L.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Keap is a well-known solution for automation.

Likeliness to Recommend

8 /10

What differentiates Keap from other similar products?

I even have been exploiting Keap (InfusionSoft) for over ten years. Keap does it all. Automation is vital once running a prosperous business! Keap permits you to make marketing campaigns that you will use over and over for multiple customers. It additionally allows for tracking. You can see wherever your lead came in from, where they got there, and what’s the next step to close the deal.

What is your favorite aspect of this product?

It is a whole platform for everything you need. It’s a scheduling feature that will facilitate the lead capture process. The landing pages are nice-looking, and I love the previous email builder. I didn’t keep long enough to check the new email builder though, solely the Beta. It was robust to line up the complete system at first, however once done I didn’t spend abundant time on that every day. I may have faith in it to work seamlessly.

What do you dislike most about this product?

In my experience, the client support is nearly always fast to respond, however, the first-tier techs too often have difficulties grasping the nuances of the Keap app. It may be frustrating once the tech is tunnel-visioned on a solution that isn’t truly a solution for the particular problem.

What recommendations would you give to someone considering this product?

What I prefer best regarding Keap is that it’s an integrated CRM, eCommerce, and marketing suite. I can style a customer journey, produce a marketing funnel, and track the progress of prospects through their entry as totally qualified customers and later into well-invested clients.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Moses T.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Keap Review. Good product, Complex To Use.

Likeliness to Recommend

6 /10

What differentiates Keap from other similar products?

Its has lots of feature but hard to use

What is your favorite aspect of this product?

Lots of functionality.

What do you dislike most about this product?

its hard to use.

What recommendations would you give to someone considering this product?

You need to be really tech savvy.

Pros

  • Effective Service
  • Enables Productivity
  • Trustworthy
  • Efficient Service